Technical Support Specialist (d/f/m)

LetMeShip; Naarden; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

27 days vacation

Flexible working hours and hybrid work

Time tracking and overtime

Well-stocked fridge

Company pension scheme

Counseling and support services

Job summary

LetMeShip is seeking a Technical Support Specialist to join the Naarden-based team. You will manage daily operational and technical support requests for the LMS Next/ParcelParcel platform across multiple live markets, triaging and coordinating with Product and Tech as needed.

You will diagnose issues involving payments, APIs, and frontend/backend integrations, while collaborating with Customer Service, Sales and Invoicing to resolve inquiries quickly and accurately.

Qualifications

• Experience in Technical Support or as a Technical Business Analyst, ideally in e-commerce, logistics or SaaS.
• Fluent in English with very good German and/or Dutch.
• Self-organized with ability to triage and prioritize an unpredictable daily inflow of requests.
• Strong communicator capable of explaining technical concepts to non-technical stakeholders.

Responsibilities

• Own the daily inflow of operational and technical support requests for LMS Next/ParcelParcel, triage before escalation to Product/Tech.
• Independently diagnose technical issues such as payment integration failures, frontend bugs or carrier-specific issues.
• Be the point of contact for operational questions from internal stakeholders across Customer Service, Sales and Invoicing.
• Investigate and document root causes of recurring bugs.

Skills

Web apps & APIs

Data analysis

Technical support

Communication

Dutch language

English language

Tools

Metabase

SQL

Job description

Across several locations in Europe, our teams work every day to simplify shipping processes in a sustainable way. We believe in open collaboration and fast decision-making. That’s why we are looking for people who take ownership, contribute ideas, and want to actively shape the future with us.

About us

Across several locations in Europe, our teams work every day to simplify shipping processes in a sustainable way. We believe in open collaboration and fast decision-making. That’s why we are looking for people who take ownership, contribute ideas, and want to actively shape the future with us.

Your mission

As part of our Market Support team for LMS Next/ParcelParcel, you will work alongside a Product Owner and a Business Analyst to keep the platform’s day-to-day operations running smoothly across all live markets (NL, BE, DE, ES, and soon FR) – from technical troubleshooting to customer-facing questions. You’ll work in a fast-paced, pragmatic, hands-on environment, with direct escalation paths to Tech when needed.

Your Key Responsibilities

• You own the daily inflow of operational and technical support requests for LMS Next/ParcelParcel, acting as the first point of contact and triage before issues are escalated to Product/Tech.
• You independently diagnose technical issues, such as payment integration failures, frontend display bugs or carrier-specific issues, and determine whether they can be resolved directly or need to be passed on to Tech.
• You are the point of contact for operational questions about LMS Next/ParcelParcel from internal stakeholders across Customer Service, Sales and Invoicing.
• You investigate and document the root causes of recurring bugs.

What you need to succeed

• You have a good technical understanding of web applications, APIs and third-party integrations (e.g. payment providers, carrier APIs, frontend and backend), enabling you to identify where a technical issue originates – coding skills to fix it are not required.
• You are comfortable working with data to investigate issues independently, e.g. using Metabase, database queries or logs, rather than relying solely on someone else’s assessment.
• You have experience in Technical Support or as a Technical Business Analyst, ideally in e-commerce, logistics or a SaaS/platform environment.
• You are fluent in English and have a very good command of German and/or Dutch.
• You are self-organized and able to independently triage and prioritize an unpredictable daily inflow of requests.
• You are a strong communicator and can explain technical concepts clearly to internal stakeholders from non-technical teams.
• You are thorough and detail-oriented, with the patience required for careful bug diagnosis rather than focusing only on quick fixes.
• You stay calm under pressure and are comfortable working in an operational environment where issues often require an immediate response.

Why ITA Logistics Group?

You can expect a work environment where new ideas are genuinely welcomed and feedback is not just accepted, but actively encouraged. We challenge the status quo, embrace agile ways of working, and continuously evolve. This also means making use of modern digital tools and AI-driven solutions that support your day-to-day work and help make processes more efficient.

• 27 days of vacation
• Flexible working hours and hybrid work
• Time tracking and overtime compensation
• A well-stocked fridge
• Company pension scheme
• Counseling and support services through the Fürstenberg Institute

Join the ITA Crew

You feel addressed and are interested in joining our team as Technical Support Specialist in beautiful Naarden?

We welcome applications from people of all genders, backgrounds, ages, disabilities, sexual orientations, and religions.

Applicants with severe disabilities will be given preferential consideration if equally qualified.

You can find more information at www.letmeship.com.