Technical Support Specialist (d/f/m)

ITA Consulting GmbH; Naarden; Hybrid; Confidential; Full time

Benefits offered by this job

27 days vacation

Flexible working hours

Hybrid work

Time tracking and overtime

Company pension scheme

Counseling and support services

Job summary

ITA Logistics Group is seeking a Market Support professional to join our LMS Next/ParcelParcel operations across NL, BE, DE, ES, and soon FR. You will handle daily operational and technical support inquiries, triaging issues and collaborating with Product/Tech to resolve them.

You bring hands-on experience in Technical Support or as a Technical Business Analyst, with a data-driven mindset and fluent English plus strong German and/or Dutch language skills, enabling clear communication with

Qualifications

• Fluent in English with very good German and/or Dutch.
• Experience in Technical Support or Technical Business Analysis in e-commerce, logistics or SaaS.
• Data-driven, able to investigate issues using logs or queries.
• Strong communication skills and ability to explain technical concepts to non-technical teams.
• Self-organised and able to triage a high-volume daily inflow of requests.

Responsibilities

• Own daily inflow of operational and technical support requests for LMS Next/ParcelParcel.
• Diagnose technical issues and determine whether fixes can be resolved or escalated to Tech.
• Serve as point of contact for internal stakeholders across CS, Sales and Invoicing.
• Investigate and document root causes of recurring bugs.

Skills

Technical understanding of web apps &"

Data-driven/problem solving

Strong communicator

Organised & prioritisation

Customer service mindset

Tools

Metabase

APIs

Job description

About us

Since 2000, has been making shipping simpler, more transparent, and more efficient for businesses. With our platforms and , companies can quickly compare and directly book their daily shipping needs. By bringing together a wide range of carriers on our platforms, we combine modern technology with personal service.

Across several locations in Europe, our teams work every day to simplify shipping processes in a sustainable way. We believe in open collaboration and fast decision-making. That’s why we are looking for people who take ownership, contribute ideas, and want to actively shape the future with us.

Your mission

As part of our Market Support team for LMS Next/ParcelParcel, you will work alongside a Product Owner and a Business Analyst to keep the platform’s day-to-day operations running smoothly across all live markets (NL, BE, DE, ES, and soon FR) – from technical troubleshooting to customer-facing questions. You’ll work in a fast-paced, pragmatic, hands-on environment, with direct escalation paths to Tech when needed.

Your Key Responsibilities

• You own the daily inflow of operational and technical support requests for LMS Next/ParcelParcel, acting as the first point of contact and triage before issues are escalated to Product/Tech.
• You independently diagnose technical issues, such as payment integration failures, frontend display bugs or carrier-specific issues, and determine whether they can be resolved directly or need to be passed on to Tech.
• You are the point of contact for operational questions about LMS Next/ParcelParcel from internal stakeholders across Customer Service, Sales and Invoicing.
• You investigate and document the root causes of recurring bugs.

What you need to succeed

• You have a good technical understanding of web applications, APIs and third-party integrations (e.g. payment providers, carrier APIs, frontend and backend), enabling you to identify where a technical issue originates – coding skills to fix it are not required.
• You are comfortable working with data to investigate issues independently, e.g. using Metabase, database queries or logs, rather than relying solely on someone else’s assessment.
• You have experience in Technical Support or as a Technical Business Analyst, ideally in e-commerce, logistics or a SaaS/platform environment.
• You are fluent in English and have a very good command of German and/or Dutch.
• You are self-organized and able to independently triage and prioritize an unpredictable daily inflow of requests.
• You are a strong communicator and can explain technical concepts clearly to internal stakeholders from non-technical teams.
• You are thorough and detail-oriented, with the patience required for careful bug diagnosis rather than focusing only on quick fixes.
• You stay calm under pressure and are comfortable working in an operational environment where issues often require an immediate response.

Why ITA Logistics Group?

You can expect a work environment where new ideas are genuinely welcomed and feedback is not just accepted, but actively encouraged. We challenge the status quo, embrace agile ways of working, and continuously evolve. This also means making use of modern digital tools and AI-driven solutions that support your day-to-day work and help make processes more efficient.

• 27 days of vacation
• Flexible working hours and hybrid work
• Time tracking and overtime compensation
• A well-stocked fridge
• Company pension scheme
• Counseling and support services through the Fürstenberg Institute

Join the ITA Crew

We welcome applications from people of all genders, backgrounds, ages, disabilities, sexual orientations, and religions.

Applicants with severe disabilities will be given preferential consideration if equally qualified.

You can find more information at.