Business Support Specialist

Bertelsmann; Lelystad; On-site; EUR 29,000 - 46,000; Full time

Benefits offered by this job

Gross salary range €2,607–€4,164/month

Time-for-Time (TVT) arrangement

25 vacation days (+3)

Laptop and mobile phone

Travel allowance

Employee benefits

Gym discount & bike plan

Team outings

Job summary

Arvato in Lelystad, Netherlands, seeks a proactive Business Support Specialist to be the key user of the Warehouse Management System and connect Operations, IT, and business. The role focuses on maximizing system value and driving efficiency in a highly automated logistics setting.

You will translate operational needs into tangible changes, train end users, and help optimize processes through ongoing improvements and collaboration in an international Tech environment.

Qualifications

• Bachelor's degree (HBO) or equivalent working level.
• Experience as a Key User, Business Support Specialist, Process Specialist, or similar in logistics.
• Experience with Warehouse Management Systems (WMS) or other operational systems.

Responsibilities

• Acting as the key user and first point of contact for WMS-related questions.
• Supporting Operations with system-related issues and identifying opportunities for improvement.
• Coordinating and testing system changes before implementation.
• Translating operational needs into functional change requests for IT and other stakeholders.
• Training and supporting end users on new system functionalities and processes.
• Monitoring system performance and identifying opportunities to improve operational efficiency.
• Participating in projects focused on process optimization, system enhancements, and continuous improvement.

Skills

WMS experience

Analytical skills

Excel

Power BI

English

Communication

Education

Bachelor's degree (HBO) or equivalent

Tools

Microsoft Office

Power BI (adv)

Job description

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Lelystad, Flevoland | €2,607 – €4,164 | Full-time | TFT

Ready to make an impact where logistics meets technology?As a Business Support Specialist in Lelystad, you'll play a key role at Arvato's newest Tech location. You'll help Operations get the most out of the Warehouse Management System, support colleagues as a key user, and contribute to process improvements within a highly automated logistics environment.

This role is about much more than system support. You'll act as the link between Operations, IT, and the business, translating operational needs into practical solutions. If you enjoy working with systems, improving processes, and supporting end users in an international Tech environment, we'd love to hear from you.

YOUR ROLE

As a Business Support Specialist, you are the key user for the Warehouse Management System and the link between Operations, IT, and the business. You ensure that the system supports the operation in the best possible way while continuously identifying opportunities to improve processes.

Your responsibilities include:

• Acting as the key user and first point of contact for Warehouse Management System-related questions;
• Supporting Operations with system-related issues and identifying opportunities for improvement;
• Coordinating and testing system changes before implementation;
• Translating operational needs into functional change requests for IT and other stakeholders;
• Training and supporting end users on new system functionalities and processes;
• Monitoring system performance and identifying opportunities to improve operational efficiency;
• Participating in projects focused on process optimization, system enhancements, and continuous improvement.

You will work in an international, highly automated Tech logistics environment where collaboration, accuracy, and operational excellence are key.

WHAT'S IN IT FOR YOU

Experience is important. But at Arvato, your development doesn't stop. You'll work with advanced systems and automation technologies in an environment where continuous improvement and innovation are part of everyday business.

Through our extensive Learning & Development programs, you'll have every opportunity to continue growing both professionally and personally. Whether you're interested in project management, process optimization, or continuous improvement methodologies such as Lean or PRINCE2, we'll support your development.

Additionally, we offer:

• A gross monthly salary between €2,607and €4,164 based on 40 hours, depending on your experience;
• Time-for-Time (TVT) arrangement;
• 25 vacation days with the option to extend to 28;
• Company laptop and mobile phone;
• Travel allowance;
• Employee Benefits @ Work;
• Discount on gym memberships and our bike plan;
• An active employee association with informal activities and team outings.

You will start with a temporary contract with the prospect of permanent employment.

To be eligible for this position, you must have the legal right to work in the Netherlands. Visa sponsorship is not available for this role.

YOUR PROFILE

We are looking for a proactive and analytical Business Support Specialist who enjoys combining operations, systems, and continuous improvement.

• Bachelor's degree (HBO) or equivalent working and thinking level;
• Experience as a Key User, Business Support Specialist, Process Specialist, Super User, Logistics Engineer, or in a similar role within logistics;
• Experience working with Warehouse Management Systems (WMS) or other operational systems;
• Strong analytical and problem-solving skills;
• Experience with Microsoft Office, especially Excel; experience with Power BI is an advantage;
• Good command of the English language;
• A proactive mindset with excellent communication skills and the ability to support and train end users;
• A team player who enjoys working in an international and dynamic Tech environment.

WHAT'S NEXT?

Our process is simple and fast:

• Phone call with the recruiter;
• First interview on site;
• Online assessment from home;
• Second interview on site;
• Fast feedback.

We assess candidates based on talent and motivation. Diversity and equal opportunities are at the heart of our recruitment process