Tech Support Coordinator

Material Handling Systems, Inc.; Hoofddorp; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Dynamic role with real impact

Supportive team in a fast-growing organization

Learning and development opportunities

Competitive salary and benefits package

Job summary

Material Handling Systems, Inc. is seeking a Tech Support Coordinator in Hoofddorp, Netherlands. You will support and optimize complex transport and sorting systems in logistics environments, providing critical customer support.

The ideal candidate has a technical degree and at least 2 years of relevant experience. This role offers a dynamic environment, competitive salary, and significant opportunities for personal and professional growth.

Qualifications

• At least 2 years of experience in a technical, service-oriented, or logistics environment.
• Fluent in English; German is an advantage.

Responsibilities

• Act as the first point of contact for customers reporting technical issues.
• Determine the best path to resolution quickly and effectively.
• Collaborate with internal and external experts to resolve issues.

Skills

Technical affinity

Strong communication

Coordination skills

Problem-solving abilities

Customer-focused

Education

MBO+ or Bachelor's degree in a technical discipline

Job description

Job Description

As a Tech Support Coordinator, you are the person customers rely on first— the calm, technical, and structured professional who turns incidents into solutions. You will be part of our Lifecycle Performance Services (LPS) organization, responsible for maintaining, supporting, optimizing, and upgrading complex transport and sorting systems used in high-performance logistics environments. This role combines technical insight, coordination, and customer communication, giving you real impact every single day.

Responsibilities

• Act as the first point of contact for customers reporting technical issues via phone or email, analyzing incidents based on urgency, complexity, and business impact.
• Determine the best path to resolution—hands-on guidance or escalation—quickly and effectively.
• Collaborate with internal experts (PC/PLC Engineers, Service Engineers) and external partners such as SEW, Sick, Datalogic, Caljan, Interroll, and more.
• Coordinate follow-up actions with internal teams (Job prep, planning, service engineering, technical specialists) and guide/instruct customers and/or engineers remotely to resolve issues whenever possible.
• Proactively keep customers informed, manage expectations, and build long-term trust.
• Ensure accurate documentation, administrative processing, and smooth case closure in the call-handling system.
• Actively contribute ideas to improve processes, service quality, and customer satisfaction, and help shape the evolution of Technical Support within LPS.

Qualifications

• MBO+ or Bachelor's degree in a technical discipline (Mechanical Engineering, Electrical Engineering, Mechatronics, or Technical Business Administration).
• At least 2 years of experience in a technical, service-oriented, or logistics environment.
• Strong communication and coordination skills.
• Solid technical affinity and a desire to understand how systems really work.
• A structured, analytical mindset with strong problem-solving abilities.
• Customer-focused, resilient, and able to stay effective under pressure.
• Fluent in English (German is an advantage).

Benefits

• A dynamic, high-impact role where your actions truly matter.
• An enthusiastic, supportive team in an informal, fast-growing organization.
• Exposure to advanced logistics systems and international technology partners.
• Real opportunities to learn, grow, and develop—technically and professionally.
• A competitive salary and benefits package.