IT Support Specialist

BYD Europe; Hoofddorp; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Performance and experience based pay

Pension plan

25 holidays + option to purchase 5

Commuting allowance

Team-building events

Participation in European transition

Job summary

BYD Europe BV in Hoofddorp, Netherlands, seeks an IT Support – 1st line to assist employees, resolve desk issues and serve as the first IT contact.

You will collaborate with HQ IT on tests and implementations, and contribute to network projects while enjoying a competitive package and benefits in a European tech environment.

Qualifications

• Bachelor's degree in computer science or IT-related majors.
• 1st line IT support experience required.
• Fluent English language skills.
• CCNA/CCNP or ITIL certifications are an advantage.
• Chinese language skills are a plus.

Responsibilities

• Laptop preparation for employees and resolution of various desk issues.
• Network project construction and daily maintenance.
• Cooperation with HQ IT on tests or IT implementations.
• Serving as the first point of contact for IT support within the organization.
• Other IT related activities and contingent assignments.

Skills

First-line IT support

Fluent English

Communication skills

Problem-solving

Education

Bachelor's degree in computer science or IT-related majors

Tools

CCNA

CCNP

ITIL

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Key responsibilities of the role:

• Laptop preparation for employees and resolution of various desk issues.

• Network project construction and daily maintenance.

• Cooperation with HQ IT on tests or IT implementations.

• Serving as the first point of contact for IT support within the organization.

• Other IT related activities and contingent assignments.

Qualifications and requirements:

• Bachelor`s degree in computer science or IT-related majors.

• Experience in 1st line IT support.

• Fluent English language skills.

• CCNA, CCNP or ITIL certifications are an advantage.

• Chinese language skills are a plus.

• Excellent communication, organizational, problem-solving and decision-making skills.

We Offer:

• Performance and experience based competitive remuneration, pension plan.

• 25 holidays + option to purchase 5 extra holidays.

• Commuting allowance.

• Department & company wide teambuilding events.

• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.