Technical Process Manager

Sotalent; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Sotalent in Amsterdam, Netherlands seeks a Technical Process Manager to translate commercial requirements into technical process specifications across Salesforce, self-service journeys, and agentic tooling.

You will design and optimize Salesforce, Partner Hub, and self-service workflows, lead testing, and collaborate with Sales, Marketing, Operations and CS teams to deliver scalable solutions. AI-enabled process discovery is encouraged.

Qualifications

• 6+ years in Business Analysis or Technical Product Management.
• Strong hands-on Salesforce experience.
• Proven ability to produce developer-ready requirements and specs.
• Expert in user stories, acceptance criteria, and process mapping.
• Experience with self-service journeys and agentic tooling; Salesforce Agentforce advantageous.
• Salesforce Administrator or Platform Developer certification preferred.

Responsibilities

• Translate commercial requirements into developer-ready specs.
• Create user stories, acceptance criteria, process flows and data flow diagrams.
• Design and improve Salesforce, Partner Hub, self-service and agentic processes.
• Conduct gap analyses and assess system dependencies and risks.
• Maintain end-to-end process documentation, decision logic and system touchpoints.
• Lead end-to-end testing, write test scripts, manage defects and validate release readiness.
• Challenge existing processes and propose stronger technical solutions.
• Collaborate with Sales, Marketing, Operations, Customer Service, UX, Architecture and Engineering teams.
• Identify downstream impacts, edge cases and opportunities for improvement.
• Incorporate AI tools into process discovery, analysis and documentation.

Skills

Salesforce

Business Analysis

Requirements

Process Mapping

Stakeholder Mgmt

Cross-functional

Testing

AI Tools

Documentation

Tools

Salesforce

Agentforce

Job description

Technical Process Manager – Salesforce & Omnichannel

Location: Amsterdam, Netherlands

Employment Type: Full-time

Overview

Technical Process Manager responsible for translating commercial requirements into technical process specifications across Salesforce, self-service journeys and agentic tooling. The role combines business analysis, process design, systems thinking, testing and continuous improvement across partner acquisition, onboarding and success.

Key Responsibilities

• Translate commercial requirements into developer-ready functional specifications.
• Create user stories, acceptance criteria, process flows and data flow diagrams.
• Design and improve Salesforce, Partner Hub, self-service and agentic processes.
• Conduct gap analysis, impact assessments and identify system dependencies and risks.
• Maintain end-to-end process documentation, decision logic and system touchpoints.
• Lead end-to-end testing, write test scripts, manage defects and validate release readiness.
• Challenge existing processes and recommend technically stronger solutions.
• Collaborate with Sales, Marketing, Operations, Customer Service, UX, Architecture and Engineering teams.
• Identify downstream impacts, edge cases and opportunities for process improvement.
• Incorporate AI tools into process discovery, analysis and documentation.

Requirements

• 6+ years of experience in Business Analysis or Technical Product Management.
• Strong hands‑on Salesforce experience.
• Proven experience producing developer‑ready requirements and specifications.
• Strong knowledge of user stories, acceptance criteria, process mapping and testing.
• Experience with self‑service journeys and agentic tooling; Salesforce Agentforce advantageous.
• Strong systems thinking, gap analysis and impact assessment skills.
• Cross‑functional experience across Sales, Marketing, Operations and Customer Service.
• Strong communication and stakeholder management skills.
• Proactive, analytical and improvement‑focused approach.
• Salesforce Administrator or Platform Developer certification strongly preferred.