Global Process Manager

Takeaway.com; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Technical Process Manager – Omnichannel to translate high-level goals into buildable Salesforce and partner tooling specifications. You will own requirements, design radical improvements, and drive end-to-end testing across sales, customer service, and operations.

You will coordinate with solution architects, UX designers, and developers, producing developer-ready specs and rigorous impact analyses.

Qualifications

• 6+ years in business analysis or technical product management, with hands-on Salesforce experience.
• Developer-ready specs: user stories, acceptance criteria, process flow diagrams for handoff.
• Familiarity with self-service journey design and agentic tooling; Salesforce Agentforce is a plus.
• Strong systems thinking: gap analysis, downstream impact, edge-case identification.
• Cross-domain breadth across sales, marketing, operations, and customer service; prioritization knowledge.
• Confident communication with engineers and senior stakeholders; aligns scope and expectations.
• Self-starter who spots improvements and acts
• AI native: integrate AI tools into daily workflow for discovery and documentation
• Salesforce Administrator or Platform Developer certification strongly preferred.

Responsibilities

• Translate high-level goals into functional specs for Salesforce, Partner Hub, agentic tooling and partner CRM workstreams.
• Propose radical process improvements; present design recommendations.
• Conduct impact assessments documenting system touchpoints and data dependencies.
• Create end-to-end process documentation with entry/exit criteria and dependencies.
• Drive E2E testing and validate changes; manage defects and sign-off criteria.
• Engage owners and domain experts across sales, customer service, web and operations.

Skills

Requirements

Solution design

Gap analysis

Test scripting

Stakeholder management

Cross-domain knowledge

Self-starter

AI integration

Salesforce cert

Tools

Salesforce

Job description

Hungry for a challenge?

That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.

About this role:

Just Eat Takeaway is building the next generation of partner acquisition, onboarding and partner success. As a Technical Process Manager – Omnichannel, you sit at the heart of this work — translating high-level commercial goals into detailed, buildable process specifications for Salesforce, self-service, and agentic tooling across the partner journey.

You don't just document how things work today; you challenge the status quo and propose radical improvements. You are the connective tissue between commercial intent and technical execution, aligning domain experts, solution architects, UX designers, and developers into one coherent delivery stream.

You independently own requirements documentation and testing execution within agreed design frameworks, escalating cross-platform architecture changes to the Principal Process Architect.

These are some of the key ingredients to the role:

Requirements engineering:

Translate high-level commercial goals into detailed functional specifications for Salesforce (evolving for both SMB and strategic account sellers), Partner Hub, agentic tooling, and partner CRM workstreams. You independently author user stories, acceptance criteria, and data flow diagrams to a standard sufficient for direct development handoff — down to specifics like the mandatory Salesforce data points required to trigger contract generation in our self-service journey.

Solution design and radical improvement:

Challenge existing process designs to propose improvements, applying practical knowledge of Salesforce and agentic platform capabilities to identify technically superior alternatives. You present recommendations in design reviews, and you're here to improve things radically, not incrementally.

Gap analysis and impact assessment:

Conduct gap analysis on existing functional requirements, producing structured impact assessments that document system touchpoints, data dependencies, and downstream effects. Flag risks and dependencies clearly for stakeholders; assessments are reviewed by the Principal Process Architect before approval.

Delivery documentation:

Create and maintain end-to-end process documentation with entry and exit criteria, system touchpoints, decision logic, and external dependencies across assigned workstreams, held in the central process repository as a complete package describing how a process should work.

Testing and validation:

Drive E2E testing and validation for tooling and process changes. You independently write and execute test scripts, manage defect logging, and confirm sign-off criteria are met before each production release, so operational enhancements roll out smoothly and without disruption. No downstream impact gets overlooked.

Stakeholder engagement:

Engage process and topic owners and domain experts across sales, customer service, web, and operations, alongside solution architects, UX and web designers, and developers.

What will you bring to the table?

• 6+ years in business analysis or technical product management, with hands-on Salesforce experience.
• A proven record of producing developer‑ready specs: user stories, acceptance criteria, and process flow diagrams that tech teams can execute against effortlessly.
• Familiarity with self‑service journey design and agentic tooling. Salesforce Agentforce is a strong advantage.
• Strong systems thinking: gap analysis, downstream impact assessment, and edge‑case identification. You spot the hidden impacts and potential disruptions to existing ways of working before they become real‑world issues.
• Cross‑domain breadth across sales, marketing, operations, and customer service — you understand the priorities and language of each, and how those functions connect.
• Confident communication at every level, from daily standups with engineers to aligning process scope with senior commercial and product stakeholders.
• Self‑starter with curiosity. You don't wait for problems to be handed to you; you proactively spot improvement opportunities and act on them.
• AI native. You're comfortable integrating AI tools into your daily workflow, from drafting and analysis to process discovery and documentation acceleration.
• Salesforce Administrator or Platform Developer certification strongly preferred.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best‑known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast‑paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers.