Technical Helpdesk Engineer – Customer-Centric Support

Dometic

Oosterhout

On-site

EUR 40,000 - 55,000

Full time

3 days ago

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Benefits offered by this job

Salary-based compensation

Bike plan

27 vacation days

Pension scheme

Supplementary health insurance

Job summary

Dometic is seeking a Technical Helpdesk Engineer to support dealers, service partners, and distributors in the Benelux with technical questions, malfunctions, and product challenges. You will be the technical point of contact, providing clear, practical solutions by phone and email and coordinating with colleagues or service partners when needed.

In this varied role you will diagnose and repair products in the Service Center, contribute to service improvements, and assist internal and external

Qualifications

Excellent customer-facing communication skills in Dutch and English.
Strong technical troubleshooting and problem-solving abilities.
Experience in technical customer support within automotive/camper industry is an advantage.

Responsibilities

Serve as technical point of contact for dealers, service partners, and distributors by phone and email.
Diagnose and repair products in the Service Center and coordinate with colleagues/service partners as needed.
Assist internal/external sales teams with technical knowledge and practical advice.
Analyze complex issues and escalate appropriately when required.
Contribute to a high-quality service experience and identify improvement opportunities.