Customer Service - Tents

Land Vehicles EMEA; Oosterhout; On-site; EUR 42,000 - 65,000; Full time

Job summary

Dometic in the Netherlands is seeking a Customer Experience champion for the Tents business. Based at our Oosterhout office, you will join the EMEA Sales Director to strengthen the customer journey from order entry to after-sales.

You will integrate internal and after-sales functions, manage orders, maintain accounts and pricing, support logistics, and help drive growth with a seamless customer experience. Fluency in English and German is required, Dutch as native language, French advantageous.

Qualifications

• Experience in internal sales, sales support, order management, or customer service.
• Familiarity with CRM systems, ERP platforms and B2B sales tools.
• Understanding of order-to-invoice processes and customer account administration.
• Experience supporting sales teams or marketing activities is advantageous.
• Languages: English and German required; Dutch native; French an advantage.

Responsibilities

• Manage customer orders from entry through to invoicing, ensuring accuracy and on-time delivery
• Maintain customer accounts, pricing structures, discounts, and product data within internal systems and B2B platforms
• Coordinate with logistics and distribution teams to track shipments and resolve delivery issues
• Build and maintain strong relationships with customer accounts, providing regular commercial support
• Assist sales managers with customer enquiries, quotations, pricing information, and day-to-day sales activities
• Support the planning and execution of promotional campaigns, marketing initiatives, and trade events
• Provide customers with accurate product information, documentation, and after-sales assistance
• Manage customer claims and complaints, working cross-functionally to ensure prompt resolution and continuous improvement
• Support ERP, digital sales platforms, and B2B portal developments to enhance operational efficiency and customer service

Skills

Customer service

CRM

ERP systems

Order management

B2B platforms

Tools

CRM software

ERP platforms

B2B portals

Job description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

We are recruiting in our Tents business; we believe in helping people connect with nature – simply and meaningfully. Our products aren't just about function; they're about how they make you feel. In a fast-paced world, we create thoughtfully crafted shelters that inspire modern adventures, that make the outdoors more accessible.

We are looking for our next Customer Experience champion. This new position is based at our offices in Oosterhout in the Netherlands and reports to our EMEA Sales Director.

About the position

This role is a dedicated specialist resource to the Tents business with the vision of strengthening sales development and the customer experience ecosystem.

By integrating internal and after sales functions, this position will ensure efficient order management and strong customer relationships with a seamless customer experience that supports commercial growth and operational transparency.

Key responsibilities

• Manage customer orders from entry through to invoicing, ensuring accuracy and on-time delivery
• Maintain customer accounts, pricing structures, discounts, and product data within internal systems and B2B platforms
• Coordinate with logistics and distribution teams to track shipments and resolve delivery issues
• Build and maintain strong relationships with customer accounts, providing regular commercial support
• Assist sales managers with customer enquiries, quotations, pricing information, and day-to-day sales activities
• Support the planning and execution of promotional campaigns, marketing initiatives, and trade events
• Provide customers with accurate product information, documentation, and after-sales assistance
• Manage customer claims and complaints, working cross-functionally to ensure prompt resolution and continuous improvement
• Support ERP, digital sales platforms, and B2B portal developments to enhance operational efficiency and customer service

• Experience in internal sales, sales support, order management, or customer service roles
• Familiarity with CRM systems, ERP platforms and B2B sales tools
• Understanding of order-to-invoice processes, pricing management and customer account administration
• Experience supporting sales teams or marketing activities is advantageous
• Languages: English and German are required as well as native Dutch. In addition, French would also be an advantage.

Success factors

To be successful in this role, you understand the importance of our core values - We are passionate, We act responsibly, We are building together and We embrace change; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things. In addition to embracing our core values, we believe that you possess the following skills, competencies & characteristics:

• Strong communication and relationship-building skills
• High attention to detail and accuracy in managing orders and data
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, solution-oriented approach to customer service
• Strong organisational and problem-solving abilities
• Digital proficiency with CRM, ERP, and online sales platforms
• Collaborative, team-oriented mindset

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, colour, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.