Customer Experience Specialist - Tents & B2B

Land Vehicles EMEA; Oosterhout; On-site; EUR 42,000 - 65,000; Full time

Job summary

Dometic in the Netherlands is seeking a Customer Experience champion for the Tents business. Based at our Oosterhout office, you will join the EMEA Sales Director to strengthen the customer journey from order entry to after-sales.

You will integrate internal and after-sales functions, manage orders, maintain accounts and pricing, support logistics, and help drive growth with a seamless customer experience. Fluency in English and German is required, Dutch as native language, French advantageous.

Qualifications

• Experience in internal sales, sales support, order management, or customer service.
• Familiarity with CRM systems, ERP platforms and B2B sales tools.
• Understanding of order-to-invoice processes and customer account administration.
• Experience supporting sales teams or marketing activities is advantageous.
• Languages: English and German required; Dutch native; French an advantage.

Responsibilities

• Manage customer orders from entry through to invoicing, ensuring accuracy and on-time delivery
• Maintain customer accounts, pricing structures, discounts, and product data within internal systems and B2B platforms
• Coordinate with logistics and distribution teams to track shipments and resolve delivery issues
• Build and maintain strong relationships with customer accounts, providing regular commercial support
• Assist sales managers with customer enquiries, quotations, pricing information, and day-to-day sales activities
• Support the planning and execution of promotional campaigns, marketing initiatives, and trade events
• Provide customers with accurate product information, documentation, and after-sales assistance
• Manage customer claims and complaints, working cross-functionally to ensure prompt resolution and continuous improvement
• Support ERP, digital sales platforms, and B2B portal developments to enhance operational efficiency and customer service

Skills

Customer service

CRM

ERP systems

Order management

B2B platforms

Tools

CRM software

ERP platforms

B2B portals

Job description

Dometic in the Netherlands is seeking a Customer Experience champion for the Tents business. Based at our Oosterhout office, you will join the EMEA Sales Director to strengthen the customer journey from order entry to after-sales.

You will integrate internal and after-sales functions, manage orders, maintain accounts and pricing, support logistics, and help drive growth with a seamless customer experience. Fluency in English and German is required, Dutch as native language, French advantageous.