Graduate AI & Digital Success Specialist - Dutch speaking

Vacaturebank

Utrecht

Hybrid

EUR 40,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

2 months per year abroad

Strong onboarding program

OpenUp mental health support

Learning budget + 2 extra days

28 vacation days

Travel reimbursement to Utrecht HQ

Monthly internet & phone allowance

Dutch courses for international staff

Daily warm lunches at Utrecht office

Pension contribution

Sabbatical after 2 years

Job summary

Trengo is seeking a Digital-First Success professional to join our Utrecht-based, hybrid team. You will bridge relationship management, data-driven marketing, and tech enthusiasm to co-create proactive, tech-first customer journeys.

Move from 1:1 meetings toward scalable, data-driven engagement that grows adoption and value. You will design activation programs, champion AI-driven features, and use CRM automations to nudge customers toward expansion while maintaining a personal touch when

Qualifications

Approximately one year of professional experience in a fast-paced SaaS environment.
High degree of technical affinity with automations and AI to optimize workflows.
Business proficiency in Dutch and English for internal collaboration and market support.
Ability to translate complex topics into clear, actionable advice.
Self-starter mindset focused on efficient, automated problem solving.

Responsibilities

Design and execute scalable activation programs, in-app notifications, and webinars.
Serve as AI champion to help customers adopt and realize value from AI features.
Use data triggers and CRM automations to identify engagement and expansion opportunities.
Engage proactively with customers, balancing digital outreach with personal touch when needed.
Own a portfolio segment, enabling high-touch and broad, one-to-many success.

Skills

Tech-savvy

Data-driven

Strong communication

Dutch language

English language

Self-starter

Tools

CRM software

Job description

Welcome to the forefront of AI-driven communication. At Trengo, we're redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service for thousands of businesses worldwide.

As a fast-moving Dutch scale-up backed by a $36M Series A, we thrive on acceleration. We are looking for a pioneer to help us bridge the gap between human connection and digital efficiency.

The Role: Digital-First Success

This is a newly created, hybrid role for someone who sits at the intersection of relationship management, data-driven marketing, and tech enthusiasm. You aren't just managing accounts; you can help co-create a proactive, tech-first customer journey.

Your mission is to move away from traditional, constant 1:1 meetings toward scalable, tech-driven engagement. You will use data triggers and AI activation strategies to ensure our customers stay healthy and engaged at scale.

What your day looks like

Scalable Activation: You'll help design and execute outreach programs, in-app notifications, and webinars to drive deep product activation across your portfolio.
AI Champion: Your primary objective will be finding scalable ways to help customers implement and see the value of Trengo's AI-driven features.
Data-Driven Strategy: You'll use data triggers and CRM automations to identify which customers need a nudge and which are ready for expansion.
Proactive Engagement: While you focus on digital-first success, you are a strong proactive communicator who is ready to jump into meetings with customers when a personal touch is needed to drive growth.
Portfolio Management: You will take ownership of a segment of our business, allowing the team to focus on high-touch accounts while you master the art of a wider "one-to-many" success.

We'd love to meet you if you:

Experience: You have approximately one year of professional experience and are ready to continue growing your career in a fast-paced SaaS environment.
Tech & Data Savvy: You have a high degree of technical affinity. You are comfortable with automations and enjoy exploring how AI can optimize workflows.
Languages: You have business proficiency in both Dutch and English. You feel confident supporting our core Dutch market and collaborating internally in both languages.
Communication Style: You can translate complex technical topics into clear, actionable advice. You love talking to people but are also on top of activating customers through scalable channels like webinars or video content.
'Hacker' Mindset: You are a self-starter who is always looking for a more efficient, automated way to solve a manual problem.

Our Tech & AI Mindset

AI is not a buzzword at Trengo - it's part of how we build and operate. You'll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams.

What's in it for you?

This is what we carefully prepared for you:

A key role where you'll make a visible impact in a vibrant scale-up environment.
Hybrid working + 2 months per year to work abroad.
A strong onboarding program with hands-on training and a dedicated buddy to set you up for success.
Mental health support with free sessions from on-demand psychologists (OpenUp).
Learning budget + 2 extra days off to attend courses or conferences.
28 vacation days to rest, recharge, and travel
Travel reimbursement to our Utrecht HQ.
Monthly internet & phone allowance to stay connected.
Dutch courses for our international colleagues.
Daily warm lunches prepared by our workplace experience team when you're at our beautiful Utrecht office.
Pension contribution to help you plan for the future.
Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.