Bilingual Technical Support Engineer - Hardware & Software

0513 Sensitech EMEA B.V.; Sassenheim; On-site; EUR 34,000 - 70,000; Full time

Benefits offered by this job

Strong career development

Autonomy in small team

Process improvement opportunities

Job summary

Sensitech is seeking a Junior Technical Support Specialist to provide technical assistance for hardware, software, and connectivity solutions. You will investigate issues, maintain customer satisfaction, and work with Quality, Sales, Engineering, and Support Services to resolve problems.

The role requires a Bachelor’s degree in a related field, 5+ years in technical support, strong communication, and bilingual capabilities.

Qualifications

• Bachelor’s degree required in a relevant field.
• Minimum 5 years in technical support with direct customer contact.
• Initiative, multitasking, and adherence to procedures.
• Ability to handle customers with tact and patience.
• Bilingual: English plus another language (French, Italian, Spanish or German).
• Strong analytical and problem-solving skills; data integration across sources.

Responsibilities

• Research, respond to, and resolve customer inquiries via phone, email, and chat.
• Provide hardware and software technical support and investigate connectivity issues.
• Own customer issues and provide updates within SLA.
• Analyze problems and determine corrective actions.
• Assist with installation, configuration, testing, and troubleshooting.
• Coordinate with multiple teams for escalation and resolution.

Skills

Communication skills

Multitasking

English proficiency

Bilingual capability

Education

Bachelor’s degree in Electronic/Electrical Engineering or Software/Computer Engineering

Tools

MS Excel

MS Access

ERP/CRM systems

Job description

Sensitech is seeking a Junior Technical Support Specialist to provide technical assistance for hardware, software, and connectivity solutions. You will investigate issues, maintain customer satisfaction, and work with Quality, Sales, Engineering, and Support Services to resolve problems.

The role requires a Bachelor’s degree in a related field, 5+ years in technical support, strong communication, and bilingual capabilities.