IT Help Desk / Technical Support Specialist

GSM - Green SM; Amsterdam; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

GSM - Green SM is seeking an IT Help Desk Specialist to support daily operations and keep systems running smoothly from Amsterdam. You will be the first point of contact for technical issues, helping internal teams, drivers, and customers resolve problems quickly.

Responsibilities include setting up laptops and accounts, tracking tickets from issue to resolution, and documenting common solutions to improve future support.

Qualifications

• Experience in IT Help Desk / IT Support / Technical Support
• Strong problem-solving mindset
• Basic knowledge of systems, networks, and troubleshooting
• Able to work in a fast-paced environment

Responsabilités

• Provide technical support for systems, applications, and devices
• Troubleshoot issues and escalate when needed
• Track and manage tickets from issue → resolution
• Set up laptops, accounts, and basic IT tools
• Support onboarding/offboarding (IT side)
• Document common issues and solutions

Connaissances

IT Help Desk experience

Problem-solving mindset

Troubleshooting basics

Fast-paced environment

Description du poste

We're looking for an IT Help Desk Specialist to support our daily operations and keep our systems running smoothly.

You'll be the first point of contact for technical issues, helping internal teams, drivers, and customers resolve problems quickly and efficiently

What you'll do

• Provide technical support for systems, applications, and devices
• Troubleshoot issues and escalate when needed
• Track and manage tickets from issue → resolution
• Set up laptops, accounts, and basic IT tools
• Support onboarding/offboarding (IT side)
• Document common issues and solutions

What we're looking for

• Experience in IT Help Desk / IT Support / Technical Support
• Strong problem-solving mindset
• Basic knowledge of systems, networks, and troubleshooting
• Able to work in a fast-paced environment