Junior Tech Support: Hardware, Software & Connectivity

Carrier; Sassenheim; Remote; EUR 34,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Ownership and autonomy

Opportunity to drive improvements

Job summary

Sensitech in Sassenheim, Netherlands is seeking a Junior Technical Support Specialist to deliver technical assistance for hardware, software, and connectivity solutions. You will handle inquiries via phone, email, and chat and coordinate with cross-functional teams to resolve issues efficiently.

Ideal candidates hold a Bachelor's in Electronic/Electrical or Software/Computer Engineering with at least 5 years in tech support, strong analytical skills, and bilingual English plus another language.

Qualifications

• Bachelor's degree in Electronic/Electrical Engineering or Software/Computer Engineering.
• Minimum of 5 years' experience in a technical support field with direct customer contact.
• Bilingual skills for English plus another language (French/Italian/Spanish/German).
• Strong problem-solving, analytical, and communication abilities.

Responsibilities

• Provide technical support for Sensitech hardware, software, connectivity, and related solutions.
• Investigate and resolve technical issues with hardware and software interactions.
• Maintain ownership of customer issues and provide timely updates.
• Collaborate with Quality, Sales, Program Managers, Engineering, and Support Services for escalations.
• Create and maintain technical documentation and troubleshooting guides.

Skills

Technical support

Bilingual English

Multitasking

Customer focus

Communication

Education

Bachelor's Degree in Electronic/Electrical Engineering or Software/Computer Engineering

Tools

MS Excel

Access

EDI

ERP/CRM systems

Report Writers

Job description

Sensitech in Sassenheim, Netherlands is seeking a Junior Technical Support Specialist to deliver technical assistance for hardware, software, and connectivity solutions. You will handle inquiries via phone, email, and chat and coordinate with cross-functional teams to resolve issues efficiently.

Ideal candidates hold a Bachelor's in Electronic/Electrical or Software/Computer Engineering with at least 5 years in tech support, strong analytical skills, and bilingual English plus another language.