Technical Support Specialist I: Growth, Ownership & Impact

Carrier Global Corporation; Netherlands; Remote; EUR 34,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Ownership and autonomy

Opportunity to drive improvements

Job summary

Carrier Global Corporation's Sensitech division seeks a Junior Technical Support Specialist to provide technical support for hardware, software, connectivity, and related solutions, ensuring timely resolution and a high level of customer satisfaction.

You will interact with customers via phone, email and chat, collaborate with cross-functional teams, document issues, and contribute to process improvements while upholding ISO and ACE standards.

Qualifications

• Bachelor's degree in Electronic/Electrical or Software/Computer Engineering.
• Minimum 5 years in technical support with customer contact.
• Ability to multitask and follow procedures.
• Strong communication in English; additional language preferred.
• Experience with software development processes and hosted solutions.
• Experience troubleshooting hardware and electronics.

Responsibilities

• Research, respond, and resolve customer inquiries via phone, email, and chat.
• Provide hardware and software technical support and connectivity issues.
• Own customer issues and provide updates within service levels.
• Analyze problems and determine corrective actions.
• Assist with installation, configuration, testing, and troubleshooting.
• Coordinate with Quality, Sales, Engineering, and Support for escalations.
• Create and maintain technical documentation and knowledge base.
• Provide monthly metrics and reports to management.

Skills

Customer support experience

Analytical skills

Hardware troubleshooting

Software/engineering understanding

Multilingual English plus other

Education

Bachelor's degree in Electronic/Electrical Engineering or Software/Computer Engineering

Tools

ERP/CRM systems

MS Excel

Access

EDI

Job description

Carrier Global Corporation's Sensitech division seeks a Junior Technical Support Specialist to provide technical support for hardware, software, connectivity, and related solutions, ensuring timely resolution and a high level of customer satisfaction.

You will interact with customers via phone, email and chat, collaborate with cross-functional teams, document issues, and contribute to process improvements while upholding ISO and ACE standards.