Remote Helpdesk Engineer - Growth & Support

MedIT Solutions; Netherlands; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Salary based on experience

Growth opportunities

Supportive environment

Access to latest technologies

Flexible hours

Remote work potential

Job summary

MedIT Solutions is seeking an motivated Application Helpdesk Engineer to join a small, dedicated team providing second level technical support across the business. You will identify, research and resolve technical issues while guiding users of MedIT’s software solutions.

You will be the first point of contact for clients, offering timely support via phone, email, and chat. Responsibilities include issue diagnosis, documentation, client training, escalation when needed, and contributing to

Qualifications

• Degree in Information Technology, Computer Science, or related field preferred.
• Experience in a helpdesk or technical support role advantageous.
• Proficient in troubleshooting databases, hardware, software, and network issues.
• Experience debugging applications using Visual Studio tools.
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities.
• Customer-oriented attitude with focus on high-quality support.

Responsibilities

• Provide technical support to clients via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Maintain accurate records of support requests and resolutions in the helpdesk system.
• Assist clients in understanding and using software and hardware solutions.
• Escalate complex issues to higher-level support or specialized teams as needed.
• Monitor system performance and identify potential issues.
• Participate in continuous improvement initiatives to enhance processes and satisfaction.
• Keep the ticketing system up-to-date and inform stakeholders through channels.

Skills

Troubleshooting

Databases

Hardware

Software

Networking

Visual Studio

Communication

Problem Solving

Customer Service

Education

IT/CS degree

Tools

Visual Studio

Job description

MedIT Solutions is seeking an motivated Application Helpdesk Engineer to join a small, dedicated team providing second level technical support across the business. You will identify, research and resolve technical issues while guiding users of MedIT’s software solutions.

You will be the first point of contact for clients, offering timely support via phone, email, and chat. Responsibilities include issue diagnosis, documentation, client training, escalation when needed, and contributing to