Tech Lead: Agentic Product Operations & Reliability

ING; Amsterdam; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

8% Holiday payment

Personal growth and challenging work

Informal working environment

Job summary

ING is seeking a Tech Lead for Agentic Product Operations & Reliability to build and lead an engineering team responsible for running ING's agentic products at scale. You will establish a Run organization, ensure observability, security, and reliability across production, and drive automation and governance in collaboration with Product and Platform teams.

You will oversee production readiness, define SLOs/SLAs, and drive continuous improvement to deliver reliable, compliant AI-powered products

Qualifications

• Proven experience as a Tech Lead or equivalent leadership role.
• Experience operating large-scale digital, cloud-native, automation, AI, or data-driven products in production.
• Experience building operational or reliability engineering teams.
• Deep understanding of observability, monitoring, incident management, and governance.
• Experience with AI, machine learning, agentic systems, or intelligent automation.
• Strong understanding of cloud platforms, APIs, distributed systems, and modern engineering practices.
• Experience in regulated environments with security, risk, and compliance controls.
• Exceptional stakeholder management and communication skills.
• Ability to translate strategic objectives into pragmatic operational capabilities.

Responsibilities

• Lead the establishment of the Agentic Product Run capability and long-term operating model.
• Build and coach a high-performing engineering team focused on production operations and reliability.
• Define operational standards for observability, incidents, and platform health monitoring.
• Drive production readiness requirements for new products before production entry.
• Ensure agentic products meet SLOs, SLAs, KPIs, and dashboards.
• Define support and escalation models across product teams, countries, and platform teams.
• Lead RCA and continuous improvement to enhance reliability and outcomes.
• Drive automation of operational processes including monitoring and self-healing.
• Ensure compliance with ING security, risk, governance, and non-functional requirements.
• Partner with Product/Platform Engineering to embed operability from day one.
• Establish governance for AI model performance and human-in-the-loop operations.
• Create reusable run capabilities and patterns across product portfolio.
• Act as technical authority for operational excellence.

Skills

Tech leadership

Cloud platforms

Observability

Reliability engineering

AI/product operations

Stakeholder management

Production readiness

Incident management

Security/compliance

Job description

ING is seeking a Tech Lead for Agentic Product Operations & Reliability to build and lead an engineering team responsible for running ING's agentic products at scale. You will establish a Run organization, ensure observability, security, and reliability across production, and drive automation and governance in collaboration with Product and Platform teams.

You will oversee production readiness, define SLOs/SLAs, and drive continuous improvement to deliver reliable, compliant AI-powered products