Global Infra & Ops Leader | AI-Driven Transformation

ING Hubs Romania; Amsterdam; Hybrid; EUR 160,000 - 220,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

13th month salary

Holiday pay

Job summary

ING is seeking a Tribe Lead for Global Infrastructure Service & Operations to shape the future of ING’s infrastructure, driving strategy, transformation and resilient service delivery across a 24/7 enterprise.

You will lead a global team, advance AIOps and automation, foster partnerships across technology and risk, and build roadmaps that align with customer outcomes and business value.

Qualifications

• Strategic thinker with external perspective and proven ability to turn vision into results.
• Trusted and influential leader who drives alignment across diverse stakeholders.
• Developer of talent and builder of inclusive high-performing teams.
• Courageous decision-maker thriving in complexity and driving progress with clarity.

Responsibilities

• Lead the strategy, transformation and performance of ING’s global service and operations capabilities.
• Drive enterprise-wide service management, operations, and security across the organisation.
• Advance automation, AI Ops and service orchestration to reduce incidents and complexity.
• Oversee investments, risk, compliance and financial performance to deliver value.
• Build partnerships across technology, architecture, risk and business functions.
• Embed a product-led operating model with clear customer outcomes and lifecycle accountability.
• Develop high-performing teams and strengthen operational excellence.

Skills

Strategic thinking

External perspective

Leadership

Change management

English communication

Financial acumen

Risk governance

Authentic leadership

Job description

ING is seeking a Tribe Lead for Global Infrastructure Service & Operations to shape the future of ING’s infrastructure, driving strategy, transformation and resilient service delivery across a 24/7 enterprise.

You will lead a global team, advance AIOps and automation, foster partnerships across technology and risk, and build roadmaps that align with customer outcomes and business value.