Team Member Host

ibis, ibis Styles, ibis budget; Amsterdam; On-site; EUR 28,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Informal environment

Staff events

Job summary

ibis Amsterdam Centre Stopera, located in the heart of Amsterdam, is seeking a friendly Team Member Host to work at the Front Office and support Food & Beverage operations. You will be the face of the hotel, welcoming guests, handling check-ins/check-outs and providing local information to ensure a memorable stay.

The role requires a flexible schedule, including mornings, evenings and weekends, with shifts from 07:00 to 23:00.

Qualifications

• Experience in Front Office within a hotel environment.
• Excellent guest-service mindset and communication skills.
• Flexibility to work mornings, evenings and weekends.

Responsibilities

• Welcoming guests and handling check-ins and check-outs.
• Providing guests with information about the hotel and the area.
• Acting as the main point of contact for guests during their stay.
• Coordinating with departments such as Housekeeping, F&B and Technical Services.
• Supporting Food & Beverage operations, including breakfast service and bar shifts.
• Handling guest questions, requests and any issues in a professional and friendly manner.

Skills

Front Office experience

Customer service

Job description

Company Description

At ibis Amsterdam Centre Stopera, everything revolves around hospitality and teamwork. Our modern hotel with 207 rooms is located in the heart of Amsterdam and serves as a home base for both business travelers and city explorers. With a energetic team of 25 employees, we strive every day to create an unforgettable experience for our guests. As part of Accor, we not only offer a pleasant working environment but also plenty of opportunities for personal and professional growth within one of the world's largest hotel groups.

Job Description

Do you enjoy working in a dynamic environment, within a fun and friendly team, and being the face of the hotel? Do you already have Front Office experience, or does working in a hotel truly appeal to you? Then we are looking for you! As a Team Member Host, you will work at the Front Office and support Food & Beverage operations. No day is the same, and you play a key role in ensuring our guests enjoy a fantastic stay.

Key Responsibilities

• Welcoming guests and handling check-ins and check-outs
• Providing guests with information about the hotel and the area
• Acting as the main point of contact for guests during their stay
• Coordinating with departments such as Housekeeping, F&B and Technical Services
• Supporting Food & Beverage operations, including breakfast service and bar shifts
• Handling guest questions, requests and any issues in a professional and friendly manner

About the role

• You will work at the Front Office, with shifts in Food & Beverage
• You are flexible and available to work mornings, evenings and weekends
• The earliest shift starts at 07:00, and the latest shift ends at 23:00

What We Offer

• A competitive salary between €2,500 and €2,700 gross per month, based on a full-time contract
• Attractive employee discounts on overnight stays and food & beverage in Accor hotels worldwide
• An informal and pleasant working environment
• A fun company culture with regular staff events, parties and activities