Team Lead IT Support

Prodrive Technologies; Eindhoven; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Performance-based salary

33 days leave per year

Pension plan and travel allowance

Growth plan

Career advancement opportunities

Entrepreneurial culture

Flexible hours in 24/7 environment

Free lunch or dinner on-site

iPhone and laptop

Free sports facilities on campus

Job summary

Prodrive Technologies in Eindhoven is seeking a Team Lead Support to drive the IT Support organization, focusing on service levels, coaching, and process improvements. You will ensure a customer-focused experience and align operations with IT strategy across international environments.

The role requires leadership, ITIL and ServiceNow expertise, and a strong background in IT service management. A Bachelor’s degree and fluent English are required, with Dutch a plus.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• 5+ years of experience in IT Support or IT Service Management.
• Proven experience leading or coaching support teams.
• Strong knowledge of ITIL processes (incident, request, problem, change).
• Experience with ServiceNow is required.
• Experience with IT asset management.
• Fluent in English; Dutch is a plus.

Responsibilities

• Lead and manage the IT Support team, including performance management and coaching.
• Ensure high-quality, customer-oriented IT support services.
• Monitor and improve service levels in line with IT SLAs.
• Structure support processes (ownership, escalation, on-call).
• Drive continuous improvement of processes and ServiceNow workflows.
• Manage IT support tooling with a strong focus on ServiceNow.
• Ensure effective management of IT assets (lifecycle, tracking, compliance).
• Act as escalation point for complex or critical incidents.
• Align support operations with business needs and IT strategy.
• Collaborate with other IT domains to improve end-to-end service delivery.

Skills

IT Service Management

ITIL

Coaching/Leadership

Customer Focus

Communication

Analytical Skills

English Fluency

Education

Bachelor's degree in Computer Science or IT

Tools

ServiceNow

IT Asset Management

Job description

If you are enthusiastic about driving high-quality IT services and building a strong support organization in a dynamic, international environment, we invite you to join our IT support team.
About The Role
We are currently seeking a skilled and dedicated Team Lead Support to lead our IT Support organization. In this role, you are responsible for the overall performance of the support function, including service levels, team effectiveness, and continuous improvement of processes and tooling. You ensure a customer-focused support experience and maximize team performance through coaching and development.
Key Responsibilities

• Lead and manage the IT Support team, including performance management and coaching
• Ensure high-quality, customer-oriented IT support services
• Monitor and improve service levels in line with IT SLAs
• Structure support processes (ownership, escalation, on-call)
• Drive continuous improvement of processes and ServiceNow workflows
• Manage IT support tooling with a strong focus on ServiceNow
• Ensure effective management of IT assets (lifecycle, tracking, compliance)
• Act as escalation point for complex or critical incidents
• Align support operations with business needs and IT strategy
• Collaborate with other IT domains to improve end-to-end service delivery.
  

What We Offer

• A performance-based salary that grows with your results
• 33 days of leave per year (including public holidays) to support a healthy work-life balance
• Pension plan and travel allowance for on-site working days
• Focus on personal development with a tailored growth plan
• Wide career advancement opportunities across various technical roles and projects
• A young, entrepreneurial, and innovative company culture
• Flexible working hours in a 24/7 environment, with free lunch or dinner on-site
• iPhone, laptop, and other necessary tools to help you perform your work optimally
• Free sports facilities on campus to help you stay healthy and fit.
  

What You Bring

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT Support or IT Service Management
• Proven experience leading or coaching support teams
• Strong knowledge of ITIL processes (incident, request, problem, change)
• Experience with ServiceNow is required
• Experience with IT asset management
• Strong customer-oriented mindset
• Strong analytical and communication skills
• Experience in an international or fast-paced environment is a plus
• Excellent communication and interpersonal skills, with the ability to work collaboratively with clients and internal teams.
• Located around Eindhoven or willing to relocate
• Fluent in English, both spoken and written, Dutch is considered a plus.
  

About Prodrive Technologies
We are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.