IT Support Team Lead - ServiceNow & Excellence

Prodrive Technologies; Eindhoven; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Performance-based salary

33 days leave per year

Pension plan and travel allowance

Growth plan

Career advancement opportunities

Entrepreneurial culture

Flexible hours in 24/7 environment

Free lunch or dinner on-site

iPhone and laptop

Free sports facilities on campus

Job summary

Prodrive Technologies in Eindhoven is seeking a Team Lead Support to drive the IT Support organization, focusing on service levels, coaching, and process improvements. You will ensure a customer-focused experience and align operations with IT strategy across international environments.

The role requires leadership, ITIL and ServiceNow expertise, and a strong background in IT service management. A Bachelor’s degree and fluent English are required, with Dutch a plus.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• 5+ years of experience in IT Support or IT Service Management.
• Proven experience leading or coaching support teams.
• Strong knowledge of ITIL processes (incident, request, problem, change).
• Experience with ServiceNow is required.
• Experience with IT asset management.
• Fluent in English; Dutch is a plus.

Responsibilities

• Lead and manage the IT Support team, including performance management and coaching.
• Ensure high-quality, customer-oriented IT support services.
• Monitor and improve service levels in line with IT SLAs.
• Structure support processes (ownership, escalation, on-call).
• Drive continuous improvement of processes and ServiceNow workflows.
• Manage IT support tooling with a strong focus on ServiceNow.
• Ensure effective management of IT assets (lifecycle, tracking, compliance).
• Act as escalation point for complex or critical incidents.
• Align support operations with business needs and IT strategy.
• Collaborate with other IT domains to improve end-to-end service delivery.

Skills

IT Service Management

ITIL

Coaching/Leadership

Customer Focus

Communication

Analytical Skills

English Fluency

Education

Bachelor's degree in Computer Science or IT

Tools

ServiceNow

IT Asset Management

Job description

Prodrive Technologies in Eindhoven is seeking a Team Lead Support to drive the IT Support organization, focusing on service levels, coaching, and process improvements. You will ensure a customer-focused experience and align operations with IT strategy across international environments.

The role requires leadership, ITIL and ServiceNow expertise, and a strong background in IT service management. A Bachelor’s degree and fluent English are required, with Dutch a plus.