Taiwan Strategy & Operations COO

ocbc; Edam; On-site; EUR 107,000 - 160,000; Full time

Job summary

Bank of Singapore seeks a seasoned programme leader to drive Taiwan strategy implementation from planning to launch. You will coordinate cross-functional teams across business, operations and technology, shaping the future operating model and governance.

This role also focuses on regulatory set-up, talent build-out, vendor arrangements and post-implementation reviews to ensure a successful market entry.

Responsibilities

• Translate the Taiwan market business strategy into an integrated implementation roadmap with milestones, deliverables, dependencies, and success measures.
• Coordinate and track the end-to-end set-up and phased rollout of the Taiwan business across business, operations, technology, governance, regulatory, people, and infrastructure workstreams.
• Regulatory & Licensing Set-Up: Lead regulatory engagement, licensing approvals, and establishment of the local governance framework required to operate in Taiwan.
• Target Operating Model Design: Define the future-state operating model, including coverage model, booking model, governance, controls, support functions, and organisational structure.
• Organisation & Talent Build-Out: Conduct workforce planning and recruitment of key personnel.
• Infrastructure & Vendor Set-Up: Establish office and technology infrastructure, vendor arrangements, third-party service providers, and operational capabilities necessary to support launch.
• Commercial & Client Readiness: Ensuring client onboarding, product availability, servicing capabilities, and front-office readiness prior to launch.
• Drive cross-functional alignment and execution by facilitating implementation forums, engaging relevant functional stakeholders, maintaining accountability for deliverables, and monitoring key decisions and dependencies.
• Obtain approval from OCBC Group governance committee for the local Taiwan implementation set up.
• Identify and elevate implementation risks, resource constraints, and potential delays, while coordinating timely mitigation and resolution.
• Assess business and operational readiness for each rollout phase, including systems, processes, controls, resources, governance, and stakeholder communications.
• Provide senior management (OCBC & BOS) with regular dashboards and updates on progress, achievements, implementation risks, decisions required, and upcoming milestones.
• Support change management, stakeholder engagement, and post-implementation reviews to promote effective adoption and delivery of the intended business outcomes.
• Ensures governance of the respective business and that the operations are conducted prudently and within the framework of established policies and laws.
• Exercises strategic budget and administrative control over planning and project management.
• Continuously drive to increase operational efficiency and effectiveness.
• Owns the review of various activities across our front office teams and implement respective process improvement for better alignment.
• Represents our respective business in key committees, forums, and projects.
• Work closely with Business Heads, Risk and Compliance in implementing relevant first line of defence controls to meet the requirements of BOS Group and local policies and procedures as well as in delivering a highly efficient and effective operating system.
• Ensure sound risk management practices in keeping with the Bank's policies.
• Lead by example by modelling bank desired behaviours, so that staff are inspired to do the same.
• Champion a prudent risk and compliance culture that promotes good ethics, accountability, and good conduct among staff.
• Cultivate a conducive environment that allows staff to learn, grow and consistently exhibit the core values of the Bank.
• Ensure the needs of our respective business receive the appropriate attention and priority by escalating to Management Committee if attention is not properly received.
• Allocates and aligns resources to provide the best possible service support to achieve the business objectives of our respective business in alignment with the overall strategies for Bank of Singapore.
• Drive change management strategy, steering & delivering large-scale transformation initiatives with technology as key driver for implementation.
• In addition to managing all COO and Business Management functions in Taiwan, the incumbent also oversees and manage the local Operations &

Job description

Bank of Singapore seeks a seasoned programme leader to drive Taiwan strategy implementation from planning to launch. You will coordinate cross-functional teams across business, operations and technology, shaping the future operating model and governance.

This role also focuses on regulatory set-up, talent build-out, vendor arrangements and post-implementation reviews to ensure a successful market entry.