Head of Operations for Creative Growth

Team5pm; Amsterdam; On-site; EUR 120,000 - 160,000; Full time

Job summary

team5pm is seeking a Senior Operations Director to lead the rollout of a global operating model across the region and business units. You will ensure adoption, maintain consistency and drive improvements in delivery, profitability and data-driven decision making.

The role requires strong experience in operations, project management and change leadership within a project-based environment, with a collaborative, data-driven approach to optimise staffing, pricing and processes.

Qualifications

• Experience in operations, business management or operational transformation within a project-based organisation.
• Strong understanding of capacity planning, productivity, pricing and project profitability.
• Ability to translate financial and operational data into clear, practical actions.
• Experience implementing systems, processes or new ways of working.
• Strong stakeholder management skills, including the ability to navigate different priorities.
• Collaborative approach to change: explain目的, listen to feedback and help teams move forward.
• Eyes for opportunities to automate reporting and improve connections between systems.
• Willingness to adapt quickly and learn new tools and techniques.

Responsibilities

• Implement the global operating model across your region and business units, balancing consistency with creativity and speed.
• Lead the adoption of TLO with clear rates, budgets and planned hours, supported by time tracking and reliable data.
• Monitor productivity, utilisation, capacity and profitability, turning insights into practical improvements with local leadership.
• Help teams anticipate staffing needs and optimise delivery models for key clients.
• Implement global pricing tools and approval processes to support well-scoped projects.
• Partner with Finance to connect project margins with financial reporting, and with Tech/Product to integrate data flows.
• Work with People to embed new ways of working and train teams to use operational insights.

Skills

Stakeholder management

Capacity planning

Pricing

Project profitability

Operational transformation

Data interpretation

Job description

team5pm is seeking a Senior Operations Director to lead the rollout of a global operating model across the region and business units. You will ensure adoption, maintain consistency and drive improvements in delivery, profitability and data-driven decision making.

The role requires strong experience in operations, project management and change leadership within a project-based environment, with a collaborative, data-driven approach to optimise staffing, pricing and processes.