Support Engineer

Shock Media B.V.; Netherlands; Hybrid; EUR 38,000 - 55,000; Full time

Benefits offered by this job

Travel allowance/Company car or bike

26 vacation days

Pension plan

Training budget

Remote work allowance

On-call possibilities

Team events

Job summary

Shock Media B.V. is seeking a Support Engineer to be the first point of contact for customers, delivering fast and effective solutions. You’ll join a dynamic team, helping us provide outstanding service to international clients in a hosted environment.

Shock Media has been more than a Managed Hosting Provider for over 25 years, ensuring accessibility and availability of websites and applications for various organizations daily. Headquarters in Almelo with hybrid home options.

Qualifications

• Passion for Linux.
• Interest in hosting industry.
• Good communication skills and helping people.
• Basic knowledge of networks and computers.
• Experience with hosting environments and control panels such as Plesk or DirectAdmin preferred.

Responsibilities

• Assist clients with a variety of (light) technical questions.
• Act as the link between the client and System & Network Administrators for more complex issues.
• Contribute ideas about our products and services.
• Work with new and innovative technologies.

Skills

Linux

Hosting industry

Communication

Networks

Tools

Plesk

DirectAdmin

Job description

For you, customer-focused work means putting the client’s needs first while combining this with a passion for technology. As a Support Engineer, you are the first point of contact for our customers, providing fast and effective solutions. You’ll work in a dynamic team and help us deliver outstanding service. Since many of our clients are highly technical, the support you provide is both challenging and engaging.

Working at Shock Media means being part of a young, professional, and informal team of specialists where you can literally turn your hobby into your job! It’s an environment where knowledge sharing, collaboration, and achieving the best results together for amazing (international) clients are paramount. Continuously optimizing and improving to become the best Managed Hoster in Europe together is our top priority!

What will you do?

• Assist our clients with a variety of (light) technical questions;
• For more complex issues, you act as the link between the client and our System & Network Administrators;
• Think along about our own products and services;
• Work with new and innovative technologies.

What do we ask?

• A passion for Linux;
• Knowledge of or interest in the hosting industry;
• Good communication skills and a passion for helping people;
• Basic knowledge of networks and computers;
• Preferably, you also have experience with hosting-specific environments and control panels such as Plesk and DirectAdmin.

What do we offer?

• A gross annual salary of € 38.000 to € 55.000, depending on your knowledge and experience;
• Travel allowance or the option of a company car and/or company bike;
• 26 vacation days, with the option to buy or accrue more;
• A well-structured pension plan;
• Plenty of opportunities for development and growth, including a personal training budget;
• Option to work partly from home, including a remote work allowance;
• Opportunities to increase your salary and time off through on-call shifts;
• A friendly working environment with short communication lines across teams;
• An active staff association organizing fun events throughout the year (including our famous LAN parties!).

Who are we?

Shock Media has been more then a Managed Hosting Provider for over 25 years, ensuring the accessibility and availability of thousands of business-critical websites and (web) applications for various national and international organizations every day. Working at Shock Media means being part of a young, professional, and informal team of specialists, where you can literally turn your hobby into your job. Where necessary, you can expect plenty of guidance and freedom from us to further develop your role. You can work from our headquarters in Almelo and/or in a hybrid way from home.