Supervisor | Le Camelia

Hotel Okura Amsterdam; Amsterdam; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

1-year contract

Salary scale transparency

Performance bonus

8% holiday allowance

25 vacation days

Travel contributions

Training budget

Staff discounts

Job summary

Hotel Okura Amsterdam is seeking a Supervisor to strengthen our team across Le Camelia and Room Service, leading a dynamic hospitality team and warmly welcoming guests in an international setting.

Your main duties include coaching the team, maintaining guest contact, and handling restaurant and Room Service operations, Mise en Place, safety and hygiene, and maintaining a clean, presentable dining area.

Qualifications

• You thrive in a fast-paced, ever-changing environment.
• You are guest orientated and have an eye for detail;
• You possess excellent communication skills.
• You have experience in leading a team.
• You have a flexible work attitude with regards to work shifts.
• You have a good command of the English language (both spoken and written).
• You are physically fit.

Responsibilities

• Train and coach the team.
• Maintain intensive guest contact and build long-term connections with our regular guests.
• Operational tasks in the restaurant and Room Service, such as taking orders, serving guests, welcoming guests; arranging payments; floor checks; and cleaning up.
• Performing daily tasks related to Mise en Place within the restaurant.
• Following guidelines related to safety, health and safety, hygiene and HACCP;
• Ensuring that the restaurant and Room Service areas are kept clean and presentable.
• Helping to execute plans and new initiatives related to efficiency, guest service or sustainability.

Skills

Team leadership

Guest service

English language

Communication skills

Attention to detail

Flexibility

Job description

Hotel Okura Amsterdam is an international 5-star hotel. Step in our world and experience how Eastern and Western influences are uniquelyentwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests.To achieve this, we are looking for an enthusiastic supervisor to strengthen our team. Are you an expert in providing the best service to guests? Do you know how to inspire people and would you like to work in an international team? Then this vacancy is for you!

What can you expect

This is a dual role, working within both Le Camelia and Room Service, which share a team. Le Camelia offers a dynamic, energetic breakfast for our guests daily while Room Service delivers delicious meals 24-hours a day to rooms throughout the hotel. We also oversee the Panorama Executive Lounge, which is a peaceful retreat on our 22nd floor for Guests to relax and get small bites throughout the day.

Working in this department is an ever-changing challenge. No day is the same, and we are always striving to deliver the highest quality of service to our Guests working with other teams within the hotel. So, are you an ambitious, service-oriented Hospitalian who is looking for an exciting challenge? Then this is the vacancy for you!

As a Supervisor, supervising and coaching team members is a big part of your responsibilities. It is also your job to welcome our Guests in a professional and warm manner and help improve efficiency and service in the restaurant. Your main duties will be:

• Train and coach the team;
• Maintain intensive guest contact and building long-term connections with our regular guests;
• Operational tasks in the restaurant and Room Service, such as taking orders, serving guests, welcoming guests; arranging payments; floor checks; and cleaning up;
• Performing daily tasks related to Mise en Place within the restaurant;
• Following guidelines related to safety, health and safety, hygiene and HACC;
• Ensuring that the restaurant and RS areas are kept clean and presentable;
• Helping to execute plans and new initiatives related to efficiency, guest service or sustainability

Don't worry you will not work alone. Besides working in your own team, you will work closely with other departments in the hotel. Only by working together can we achieve the best results. There will be rotating shifts daily, throughout seven days a week. You will work 5 days a week, 7,6 hours a day with a variety of morning, afternoon, evening and late shifts; and are also available to work on public holidays. All overtime work is properly registered and compensated.

What we offer

• Contract: 1 year with the possibility of extending. We want you to stay!
• Salary: Group 5.ClickHEREfor the salary scale
• Bonus: 1 week salary when the hotel reaches the budgeted GOP (Gross Operating Profit) and you get a successful yearend evaluation
• 8% holiday allowance (pro rata)
• 25 vacation days per year (pro rata)
• Compensation for National Holidays
• Horeca CAO applies
• General Pension Scheme of Hospitality and Catering
• General Survivors pension
• Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
• Once a year staff discount in one of the restaurants (50%)
• Staff discount in our restaurants (20%)
• Contribution to travel expenses from 10 km (one way)
• Training budget of up to €1000
• After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest!

What are we asking

• You thrive in a fast-paced, ever-changing environment
• You are guest orientated and have an eye for detail;
• You possess excellent communication skills;
• You have experience in leading a team
• You have a flexible work attitude with regards to work shifts;
• You have a good command of the English language (both spoken and written);
• You are physically fit