Supervisor, Kitchen - HRC Amsterdam

Hard Rock Hotel & Casino Ottawa; Amsterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Kitchen Supervisor to lead and ensure smooth operation of all kitchen shifts. You will partner with the cafe management team to train and coach BOH operations while upholding company policies, specs, and procedures.

Responsibilities include opening/closing the kitchen, managing labor, monitoring food costs, inspecting equipment, and ensuring sanitation and safety standards are met.

Qualifications

• Adheres to safety and sanitation policies and food handling standards.
• Maintains organization and a high level of detail in fast-paced kitchen environments.
• Delivers friendly service and positive interactions with guests and coworkers.
• Coordinates with kitchen and cafe teams to maintain smooth operations.
• Maintains composure and effectiveness during peak service times.

Responsibilities

• Perform opening and closing duties for the kitchen.
• Oversee shift labor to balance cost and operation.
• Monitor food costs and ensure targets are met.
• Inspect equipment and conduct routine maintenance checks.
• Ensure cleaning tasks are completed before shift end.
• Taste and inspect foods for freshness and adherence to recipes.
• Train new staff and uphold Hard Rock quality standards.
• Handle shift expo duties to ensure timely service.
• Prepare recipes to ensure product quality.
• Maintain a safe environment and follow safety policies.
• Enforce safety, sanitation and security procedures.
• Provide feedback and direction to Kitchen staff.
• Communicate with Kitchen team on procedures and improvements.
• Collaborate with managers to improve procedures and efficiency.
• Report issues to KM and address product, people, and performance concerns.
• Complete daily and weekly tasks across assigned areas.

Skills

Safety & sanitation standards

Organization & attention to detail

Customer friendly attitude

Team coordination

Calm under pressure

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Kitchen Supervisor is responsible for leading and maintaining smooth operation of all kitchen shifts. They will partner with the cafe management team to train, coach and evaluate BOH operations, ensuring that the cafe is in adherence with company policies, specs and procedures.

Responsibilities

Basic functions of the Kitchen Supervisor include:

• Perform opening & closing duties for the kitchen

• Oversee shift-by-shift labor to achieve a cost-effective balance for smooth operation of the cafe

• Monitor food cost using established methods to meet goals

• Evaluate condition of equipment and conduct routine maintenance inspections to ensure smooth operation

• Ensure that assigned cleaning duties are completed by all staff prior to checking out after each shift

• Inspect and taste food to ensure freshness, flavor, recipe adherence and temperature (including line checks every shift)

• Train new staff members and coach all staff members to adhere to Hard Rock food quality and service standards

• Train and validate new staff members according to company training standards

• Perform shift expo duties (inside & outside) to ensure food is prepared according to spec and served in a timely manner

• Perform employee task such as preparation of all recipes to ensure quality of the product

• Maintain a safe environment for staff and guests, adhering to Hard Rock safety measures and checklists

• Ensure employees follow safety, sanitation and security procedures

• Provide Kitchen employees with verbal recognition, direction and support

• Communicate with Kitchen team to keep everyone informed of local, regional and corporate procedures

• Listen to comments, criticisms and feedback from employees to address any issues or suggestions with management

• Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen

• Communicate regularly with KM regarding Issues and suggestions related to product, people and performance

• Fulfill all daily and weekly tasks according to assigned areas of responsibility

Qualifications

• Performing duties which require bending & reaching

• Lifting & transporting containers, dish racks, and trashcans

• Maintaining a well-groomed appearance (“having a plan”)

• Following all uniform guidelines

• Practicing all safety & sanitation standards

• Recycling products, where possible

• Remaining calm in a hectic, fast-paced atmosphere

• Demonstrating a high level of organization, attention to detail, and a sense of urgency

• Displaying a positive and outwardly friendly attitude toward guests and coworkers

• Maintaining HRC’s Mottos, Values, and Mission Statement