Supervisor

Maersk A/S; Rotterdam; On-site; EUR 33,000 - 49,000; Full time

Job summary

Maersk A/S in Narashino, Japan, seeks an Operations Supervisor in Contract Logistics to oversee a 4PL vendor and act as the bridge to a global cosmetics client. The role is non-operational, focusing on governance, performance, and issue resolution across the vendor network.

You will coordinate monthly reviews, monitor cost and service levels, and drive cost optimization while ensuring high quality logistics operations.

Qualifications

• Native level Japanese is required for negotiation and management with 4PL site managers.
• Business level English for communication and reporting with the client.

Responsibilities

• 4PL Vendor Management: supervise the 4PL vendor and ensure client requests align with SLA and contracts.
• Client Communication & Exception Handling: serve as the primary contact for client requests and coordinate execution.
• Cost & Billing Management: calculate labor hours and costs for out-of-scope tasks and negotiate billing with the client.
• P&L Management & Monthly Reviews: host monthly reviews with client and 4PL stakeholders and propose cost optimizations.

Skills

4PL vendor management

Client communication

P&L management

Cost & billing management

Job description

Omschrijving functie

Supervisor - Operations Maersk People & HR, Operations Posted on Aug 10, 2026

About the Role: We are looking for an "Operations Supervisor" within our Contract Logistics (CL) division to support the logistics operations for a global cosmetics brand. In this role, you will be stationed at our partner's external warehouse in Narashino. Unlike traditional warehouse supervisor roles, this position does not require physical labor. Instead, you will act as a pivotal bridge, managing a 4PL vendor (a team of approx. 20 staff) and communicating directly with our global client to ensure smooth, high-quality logistics operations.

Key Responsibilities:

• 4PL Vendor Management: Supervise and manage the 4PL vendor to ensure that all requests from the client are executed correctly in accordance with the SLA (Service Level Agreement) and contracts. Collaborate with the 4PL site managers to resolve day-to-day operational issues.
• Client Communication & Exception Handling: Act as the primary point of contact for the client's requests. Accurately transmit these requests to the 4PL managers and coordinate execution.
• Cost & Billing Management: Calculate labor hours and costs for out-of-scope tasks or additional operations, and negotiate/manage the billing of these additional costs to the client.
• P&L Management & Monthly Reviews: Host and facilitate Monthly Review meetings involving the client and 4PL stakeholders. Review the monthly P&L, report on logistics quality, and propose cost optimization strategies.

Language Requirements:

• Japanese: Native level (Essential for smooth negotiation and management with 4PL site managers).
• English: Business level (Essential for communication and reporting with the client).

Preferred Qualifications (Nice-to-Haves):

• Experience in 4PL management is NOT required. You will be highly welcomed if you have experience in:
• Warehouse operations management, progress, and quality control.
• Vendor manag...