Team leader

Maersk A/S; Rotterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

A.P. Moller - Maersk is seeking a Customer Experience Team Leader for 4PL International Logistics to lead a CX team responsible for delivering proactive customer experiences and exceptional service quality across multi-provider supply chains.

The role focuses on driving issue resolution, operational excellence and continuous improvement while building strong client relationships and team capability growth.

Responsibilities

• Lead a CX team managing customer portfolios to deliver proactive customer experience and consistent service quality.
• Drive issue resolution, operational excellence and continuous improvement.
• Build strong customer relationships, team engagement and growth.
• Translate complex customer requirements into integrated, scalable 4PL CX solutions.

Job description

Omschrijving functie

Customer Experience Team leader for 4PL Maersk Customer Service

Responsible for leading a team of CX managing customer portfolios. The role focuses on delivering an exceptional proactive customer experience, ensuring consistent service quality, operational excellence, driving issue resolution. Create strong customer relationship, team engagement and growth.

Customer Experience Team Leader | External Hiring Position Title: Customer Experience (CX) Team Leader for 4PL International Logistics Global Enterprise CX Transformation Team Leadership

A.P. Moller - Maersk, as an "Integrator of Logistics," goes beyond transportation to deliver seamless, end-to-end customer experiences. This position is a 4PLCX Team Leader who evolves customer experience not merely as an operational function, but as a platform for value creation and supply chain orchestration.

This role leads a portfolio of key clients and oversees end-to-end logistics solutions across multiple service providers, internal teams, and external partners. Through digital enablement, process improvement, problem-solving, and team development, the 4PL Team Leader drives customer outcomes, operational excellence, continuous improvement, and team capability growth simultaneously. The role is accountable for translating complex customer requirements into integrated, scalable, and value-driven 4PL solutions.

Mission of This Role

• Develop a deep understanding of customers' businesses and maximize Customer Outcomes and long-term value.
• Go beyond day-to-day issue resolution to lead prevention, improvement, and transformation
• Lead the team's evolution from transactional customer service to a consultative, solution-oriented 4PL operational model
• Build a highly engaged, capable team with strong ownership, accountability, and a continuous-improvement mindset
• Operate with a strong neutrality and confidentiality mindset, recognizing t...