Growth-Focused Customer Success Manager - Cybersecurity SaaS

WaveWorks Recruitment; Randstad; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Company laptop

Job summary

WaveWorks Recruitment is seeking a commercially minded Customer Success Manager for a Cybersecurity SaaS client in Randstad, Netherlands. This hybrid, full-time role focuses on maximizing customer value, driving upsell opportunities, and strengthening long-term relationships across a growing customer portfolio.

You will manage onboarding, adoption, and ongoing use while translating customer needs into actionable solutions and collaborating with cross-functional teams to improve the customer

Qualifications

• Minimum 3 years in Customer Success or similar role.
• Experience driving upsell and renewals.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a portfolio of customers and own the renewal and expansion process.
• Identify upsell/cross-sell opportunities and close deals.
• Conduct regular check-ins and provide data-driven insights to customers.
• Collaborate with product and sales teams to improve customer outcomes.

Skills

Customer success

Upselling

Relationship management

CRM administration

Tools

HubSpot CRM

Job description

WaveWorks Recruitment is seeking a commercially minded Customer Success Manager for a Cybersecurity SaaS client in Randstad, Netherlands. This hybrid, full-time role focuses on maximizing customer value, driving upsell opportunities, and strengthening long-term relationships across a growing customer portfolio.

You will manage onboarding, adoption, and ongoing use while translating customer needs into actionable solutions and collaborating with cross-functional teams to improve the customer