Customer Success Leader: Growth, Adoption & Implementation

Struck; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Struck, based in Amsterdam, seeks a Customer Success Lead to drive commercial growth and embed Struck into customers' daily workflows. You’ll manage accounts, spot expansion opportunities, and lead the SaaS implementation and training.

The role sits at the intersection of sales and technical delivery. Fluency in Dutch and English is required, with strong communication and a hands-on, collaborative mindset.

Qualifications

• Commercial, sales-minded approach with ability to build trust quickly.
• Hands-on SaaS implementation and training capabilities.
• Curious and customer-focused mindset.
• Full professional fluency in Dutch and English (Dutch essential for municipal/construction clients).

Responsibilities

• Drive growth and own the commercial relationship with customers.
• Lead implementation meetings and training to embed Struck into client workflows.
• Adapt to startup pace and take ownership across the customer lifecycle.

Skills

Sales mindset

Implementation skills

Account growth

Dutch & English fluency

Job description

Struck, based in Amsterdam, seeks a Customer Success Lead to drive commercial growth and embed Struck into customers' daily workflows. You’ll manage accounts, spot expansion opportunities, and lead the SaaS implementation and training.

The role sits at the intersection of sales and technical delivery. Fluency in Dutch and English is required, with strong communication and a hands-on, collaborative mindset.