Strategic Service Delivery & Client Success Lead (Hybrid)

Hellios Information Limited; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Pension scheme (ASR)

Hybrid working (up to 40% working from

Hybrid working (up to 40% working from

Job summary

Hellios Information Limited is seeking a dedicated Client Relations Manager to oversee multiple blue-chip buyer accounts, ensuring strong engagement and smooth onboarding, with ongoing delivery and renewal activities.

You will coordinate with customer service teams to keep messaging aligned and to maximize customer success and service delivery, while preparing the company for continued growth in a dynamic market.

Qualifications

• 3+ years of proven business-to-business customer relationship management and service delivery experience.
• Proficiency in CRM systems and data management tools (procurement processes a bonus).

Responsibilities

• Manage several customer accounts through Customer Success and Service Delivery.
• Create an engaged relationship with your Buyer customers to maximise customer success and service delivery.
• Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach.

Skills

CRM systems

Stakeholder management

Customer success

Service delivery

Data management

B2B relationship management

Job description

Hellios Information Limited is seeking a dedicated Client Relations Manager to oversee multiple blue-chip buyer accounts, ensuring strong engagement and smooth onboarding, with ongoing delivery and renewal activities.

You will coordinate with customer service teams to keep messaging aligned and to maximize customer success and service delivery, while preparing the company for continued growth in a dynamic market.