Service Delivery Manager

Hellios Information Limited; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Pension scheme (ASR)

Hybrid working (up to 40% working from

Hybrid working (up to 40% working from

Job summary

Hellios Information Limited is seeking a dedicated Client Relations Manager to oversee multiple blue-chip buyer accounts, ensuring strong engagement and smooth onboarding, with ongoing delivery and renewal activities.

You will coordinate with customer service teams to keep messaging aligned and to maximize customer success and service delivery, while preparing the company for continued growth in a dynamic market.

Qualifications

• 3+ years of proven business-to-business customer relationship management and service delivery experience.
• Proficiency in CRM systems and data management tools (procurement processes a bonus).

Responsibilities

• Manage several customer accounts through Customer Success and Service Delivery.
• Create an engaged relationship with your Buyer customers to maximise customer success and service delivery.
• Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach.

Skills

CRM systems

Stakeholder management

Customer success

Service delivery

Data management

B2B relationship management

Job description

Reporting to:

Country Manager

Job summary:

To Manage Relationship with multiple blue-chip organisations, strengthening the relationship with key stakeholders across the business. Ensure the successful completion of suppliers through the onboarding process and remaining within the system during renewal

Key Responsibilities and Requirements

Manage several customer accounts through:

Customer Success and Service Delivery

Create an engaged relationship with your Buyer customers to maximise customer success and service delivery

Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach .

• Pension scheme through ASR
• Hybrid working (up to 40% working from home)
• Training and development opportunities (ILM, MEDDICC, etc.)
• Company phone and laptop
• Company credit card for business expenses (after 6 months)
• Monthly social events
• Salary Extras programme (discounts at major retailers, etc.)

Hellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and data protection .

Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 145 employees and establishing offices across Australia, the UK, The Netherlands, Spain, and Ireland. The Company is continuing to grow quickly and a key part of this role is to prepare the Company for further growth.

At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To delve deeper into Hellios's core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at Hellios.com .

3+ years of proven buisness to business customer relationship management and service delivery experience. Proficiency in CRM systems and data management tools (experience with procurement processes is a bonus).