Strategic Client Delivery Lead - Remote

Thrive; Netherlands; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Thrive is seeking a Client Delivery Manager to build strategic relationships with assigned accounts and drive measurable outcomes from contracted services. You will ensure clients realize full value and manage contract P&L while identifying growth opportunities.

The role requires ITIL/ITSM expertise, strong business acumen, and a passion for customer success, with remote/hybrid work and travel to client sites.

Qualifications

• Experience in managing customer success or service delivery to enterprise clients.
• Strong ability to align ITIL/ITSM with business outcomes.
• Experience with P&L management or financials within services contracts.

Responsibilities

• Build strategic relationships with key client stakeholders.
• Identify pain points and desired outcomes within contracted services.
• Deliver measurable value and improve customer health scores.

Skills

Customer relationships

Business operations

Change management

Process improvement

Project management

Risk management

Education

Bachelor’s degree preferred

Tools

ServiceNow Platform

CustomerGauge

Job description

Thrive is seeking a Client Delivery Manager to build strategic relationships with assigned accounts and drive measurable outcomes from contracted services. You will ensure clients realize full value and manage contract P&L while identifying growth opportunities.

The role requires ITIL/ITSM expertise, strong business acumen, and a passion for customer success, with remote/hybrid work and travel to client sites.