Client Success & Service Delivery Manager

Hellios Information; Amsterdam; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Pension (ASR)

Hybrid work

Training & development

Company phone & laptop

Company credit card

Monthly social events

Salary extras discounts

Job summary

Hellios is seeking a Customer Success Manager to manage relationships with multiple blue-chip buyers, guiding onboarding, ensuring ongoing value, and coordinating with service teams.

You will engage key Buyer stakeholders, drive adoption using data, create heatmaps and dashboards to demonstrate value, monitor performance, and support renewals and expansion while upholding information security standards.

Qualifications

• Proven experience of managing customer relationships in B2B (min 3 years).
• Experience with data in a high-quality analytical service environment.
• Experience of public speaking.
• High degree of accuracy and attention to detail.
• Experience with a CRM system.
• Experience of working in a growing business.
• Awareness and compliance with information security standards.
• Desirable: knowledge of procurement processes within large buying organisations.
• Experience of objection handling with customers.

Responsibilities

• Manage several customer accounts through: Build and maintain engaged relationships with Buyers to maximise customer success and service delivery.
• Liaise with our customer service teams to ensure messages and approach are consistently aligned.
• Follow onboarding processes for Buyer and Supplier from start to finish.
• Develop each Buyer’s use of the system to ensure value from the data.
• Develop heatmaps and tools for Buyers to demonstrate data value quickly.
• Coordinate with Buyers on additional services such as audits or data feeds.
• Ensure supplier escalations are managed with clear processes for resolution.
• Collaborate with colleagues to maintain data and systems quality.
• Build industry knowledge and awareness of relevant legislation affecting Hellios’ markets.

Skills

English communication

Data analysis

MS Excel

CRM system

Stakeholder management

Public speaking

Tools

CRM system

MS Excel

Job description

Hellios is seeking a Customer Success Manager to manage relationships with multiple blue-chip buyers, guiding onboarding, ensuring ongoing value, and coordinating with service teams.

You will engage key Buyer stakeholders, drive adoption using data, create heatmaps and dashboards to demonstrate value, monitor performance, and support renewals and expansion while upholding information security standards.