MSP Partner Success & Growth Manager

Inforcer; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Steep learning curve

Real impact

Transparency

A+ global team

Team socials

Employee recognition

Job summary

inforcer is seeking a Partner Success Manager to build strong relationships with MSP partners across the Benelux region. You will manage a portfolio of clients, support onboarding with the Implementation team, and ensure customers derive maximum value from our platform.

Identify upsell and renewal opportunities, relay feedback to Product and Engineering, and collaborate with Sales, Support, Product and Marketing for an exceptional end-to-end experience.

Qualifications

• Experience in Account Management or Customer Success with MSP/cybersecurity
• Excellent client relationship communication
• Fluent Dutch and English in professional settings
• Strong organisational and multi-client management skills

Responsibilities

• Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
• Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
• Collaborate closely with the Implementation team to ensure smooth client onboarding
• Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
• Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
• Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
• Cross collate with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
• Support customer adoption and retention with workshops and training, both in person and virtually

Skills

Account management

Customer success

Client-facing

MSP industry

Cybersecurity

Communication

Dutch language

English language

Growth opportunities

Organization

Cross-team collaboration

Job description

inforcer is seeking a Partner Success Manager to build strong relationships with MSP partners across the Benelux region. You will manage a portfolio of clients, support onboarding with the Implementation team, and ensure customers derive maximum value from our platform.

Identify upsell and renewal opportunities, relay feedback to Product and Engineering, and collaborate with Sales, Support, Product and Marketing for an exceptional end-to-end experience.