Strategic Operations Leader: Capacity & Finance

twentysix; Hilversum; On-site; EUR 104,000 - 113,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401k with company contribution

Generous PTO and holidays

Career growth in a disruptor space

Job summary

Monks is seeking a Director of Operations to drive operational excellence and financial discipline across a major telecommunications account, partnering with executive leadership to optimize efficiency, procurement, and capacity. You will champion delivery teams by streamlining processes and removing roadblocks, empowering successful execution without direct day-to-day PM oversight.

The role emphasizes account-wide capacity planning, staffing forecasts, and collaboration with Finance, Talent,

Qualifications

• 8+ years of senior-level operations and project leadership in account or agency environments.
• Experience driving capacity planning, staffing strategies, and workload forecasting.
• Financial partnership across budget management, utilization tracking, and annual reconciliation.
• Oversight of procurement workflows, vendor relations, and resource-linked financial operations.
• History of institutionalizing scalable operating processes and cross-functional Ways of Working.

Responsibilities

• Account Operations and Business Management: Daily operational oversight to align workflows and resources with business requirements; Establishing operational rhythms, reporting structures, and account-wide accountability; Proactive identification of operational risks and mitigation solutions; Driving consistency across account tools, documentation, and ways of working; Visibility for senior leadership into account health, priorities, and critical issues; Operational escalation partnership to resolve complex challenges and pathfinding.
• Capacity, Staffing and Resource Management: Account-wide capacity planning aligned to workload, scope, and strategic priorities; Partnership with Finance and Talent on staffing forecasts, hiring, and freelance strategy; Monitoring utilization and capacity trends to mitigate staffing risks; Organizational design support balancing business needs with financial targets; Optimizing team structures and resource allocation as account needs evolve.
• Financial and Procurement Operations: Close partnership with Finance on financial health, burn rates, and staffing costs; Oversight of procurement processes and annual financial reconciliation; Ensuring clear processes for managing scope changes and resource utilization; Financial risk identification and partnership on operational mitigation plans; Support for annual planning and ongoing account financial reporting.
• PM Department Support and Enablement: Operational partnership to PM leadership on account priorities and resource needs; Development of scalable solutions, tools, and processes for recurring challenges; Thought partnership and escalation support for complex operational issues; Strengthening PM ways of working for consistency and scalability; Guidance on capacity, workload management, and cross-functional challenges; Facilitating cross-functional resolution for department-level issues; Empowering PM leadership to manage their teams independently.
• Process and Ways of Working: Institutionalizing account-wide processes to improve efficiency and clarity; Identifying opportunities to simplify and automate manual workflows; Driving adoption of shared tools and reporting for a consistent source of truth; Establishing effective operating rhythms across leadership and functional partners; Ensuring operational scalability as the account and workload evolve.
• Leadership and Cross-Functional Partnership: Trusted operational partnership to account leadership and department heads; Connecting disciplines to resolve challenges holistically and remove silos; Creating clarity around decision-making and ownership in ambiguous situations; Fostering transparency, accountability, and proactive problem-solving; Strategic, solutions-oriented perspective on complex business challenges; Ensuring business continuity and momentum during leadership transitions.

Skills

Account leadership

Operations management

Capacity planning

Budget management

Procurement

Vendor relations

Cross-functional collaboration

Strategic problem-solving

Job description

Monks is seeking a Director of Operations to drive operational excellence and financial discipline across a major telecommunications account, partnering with executive leadership to optimize efficiency, procurement, and capacity. You will champion delivery teams by streamlining processes and removing roadblocks, empowering successful execution without direct day-to-day PM oversight.

The role emphasizes account-wide capacity planning, staffing forecasts, and collaboration with Finance, Talent,