Strategic Key Account Manager - Growth & Partnerships

Bertelsmann-Jobs; Echt-Susteren; On-site; EUR 45,000 - 79,000; Full time

Benefits offered by this job

Electric company car

25 vacation days

Performance bonus

Laptop and mobile phone

Travel allowance

Employee Benefits @ Work

Job summary

Arvato is seeking a proactive Key Account Manager for our Consumer Products division in Echt, Netherlands. You will own strategic customer relationships, drive growth, and manage profitability with a global team, including UK collaboration. This role reports to the Director Accountmanagement & Operations.

You will lead account planning, monitor KPIs, negotiate contracts, and align customer needs with our operations, ensuring outstanding service delivery in a fast-paced, international environment.

Qualifications

• Bachelor's degree in a related field.
• Experience in a Key Account Management or Contract Management role within contract logistics.
• Experience with KPI management, commercial analysis, and stakeholder management.
• Excellent communication skills in English.
• Experience with SAP or similar ERP systems.

Responsibilities

• Build and maintain long-term relationships with key customers.
• Take ownership of account performance including P&L, budgets, forecasts and profitability.
• Develop account plans and identify growth opportunities across services.
• Monitor KPIs and financial performance; translate insights into action.
• Lead customer reviews; present performance and forecasts.
• Manage commercial agreements, pricing, contracts and RFQs.
• Coordinate internal stakeholders to align customer needs with operations.
• Collaborate with UK and international colleagues to ensure consistent service.

Skills

Key account management

P&L management

Stakeholder management

KPI management

Commercial analysis

English communication

SAP

Education

Bachelor's degree (HBO)

Tools

SAP

Job description

Arvato is seeking a proactive Key Account Manager for our Consumer Products division in Echt, Netherlands. You will own strategic customer relationships, drive growth, and manage profitability with a global team, including UK collaboration. This role reports to the Director Accountmanagement & Operations.

You will lead account planning, monitor KPIs, negotiate contracts, and align customer needs with our operations, ensuring outstanding service delivery in a fast-paced, international environment.