Customer Success Manager

Tweakwise; Zwolle; Híbrido; EUR 39 000 - 52 000; Tempo integral

Resumo da oferta

Orisha Commerce, a European SaaS group, seeks a Customer Success Manager for our Tweakwise product to partner with enterprise clients across Europe from Zwolle. You will be the strategic partner, ensuring satisfaction, retention and growth, and you will work with the Head of Sales & Customer Success.

You will own retention, adoption, and expansion, align our software value with client goals, and collaborate with cross-functional teams to drive revenue impact.

Qualificações

• 3+ years in a similar B2B SaaS Customer Success Management role.
• Solid account management experience within SaaS with a strong commercial mindset.
• Fluent in Dutch and English (spoken and written).
• Compliance-minded with strict information security rules.

Responsabilidades

• Drive relationships and maximize retention for strategic accounts from contract signing onward.
• Accelerate product adoption and customer value through training and best practices.
• Identify and close upsell and cross-sell opportunities to expand revenue.

Conhecimentos

Account management

SaaS CS

Commercial mindset

Interpersonal skills

Training clients

Dutch & English fluency

Formação académica

Higher education degree HBO/Bachelor/Master

Descrição da oferta de emprego

• Drive Expansion Opportunities (Upsell & Cross-sell)
  
  • Identify growth levers within your portfolio and collaborate with the sales team to close upsell and cross-sell opportunities.
  • Maximize Customer Lifetime Value (CLV) by continuously aligning our software value proposition with your clients’ business goals.

job opening

Customer Success Manager (E-commerce & SaaS)

Become the strategic partner for our key enterprise clients within a fast-growing European SaaS group. Join Orisha Commerce, our Business Unit dedicated to digital performance and cutting-edge e-commerce solutions. As a Customer Success Manager for our product Tweakwise, you will work closely with the Head of Sales & Customer Success. You will be responsible for customer satisfaction, retention, and growth across our portfolio of strategic accounts (€40k+ ARR). Serving as the key link between the client and our internal teams, your role will have a direct and measurable impact on revenue growth and Customer Lifetime Value (CLV).

Your missions :

• Drive Relationships & Maximize Retention for Strategic Accounts
  
  • Serve as the primary contact and trusted advisor for our largest clients from contract signing onwards.
  • Track account health using key metrics (Customer Health Score, CSAT, NPS) and establish regular, proactive communication cadences.
  • Identify early warning signs, address attrition risks, and implement long-term solutions to minimize churn.
• Accelerate Product Adoption & Customer Value
  
  • Advise clients on best practices for using our software solutions, facilitating dedicated training sessions and webinars.
  • Relay field feedback and feature requests to product teams to help shape the product roadmap.
  • Prevent escalations by monitoring support tickets and proactively intervening alongside technical teams.
• Drive Expansion Opportunities (Upsell & Cross-sell)
  
  • Identify growth levers within your portfolio and collaborate with the sales team to close upsell and cross-sell opportunities.
  • Maximize Customer Lifetime Value (CLV) by continuously aligning our software value proposition with your clients’ business goals.

Who are you ?

• Education & Experience : higher education degree (HBO level / Bachelor’s or Master’s) with at least 3 years of successful experience in a similar B2B SaaS Customer Success Management role.
• Solid experience in account management, preferably within the SaaS industry, with a strong commercial mindset
• Soft Skills : excellent interpersonal skills, a proactive advisory posture, and a natural ability to train and guide clients.
• Languages : fluent in both Dutch and English (spoken and written) for daily interactions with local clients and international group teams.
• Compliance : rigorous, with strict adherence to information security and confidentiality rules.

At Orisha, AI is an everyday ally: we encourage and train every employee to use Gemini to boost creativity and productivity.

• Location & Contract : Full-time 1-year contract, based in Zwolle (Netherlands)
• Salary : €3,500 to €4,700 gross per month, depending on profile.

About Tweakwise

Tweakwise offers the most complete SaaS suite for personalized site search, merchandising, and recommendations. With our smart solutions, we help webshops increase conversion by up to 15%. More than 300 webshops in the Netherlands and abroad rely on Tweakwise to deliver a better shopping experience, higher customer satisfaction, and more revenue. Customers such as Xenos, Studio Anneloes, and Blond Amsterdam use our technology to make their webshop more personal, smarter, and more successful.

About Orisha

Founded in 2003, Orisha is a European software vendor providing specialized solutions primarily for retail, real estate, healthcare, construction, and agrifood businesses. Since its inception, Orisha has guided companies toward success by delivering industry-specific, mission-critical solutions. Today, Orisha generates €350M in revenue and employs 2,200 people. The group supports over 50,000 clients across 100+ countries with the technology necessary to power their day-to-day operations. If you see yourself in this project, let us know! We look forward to meeting you.

Details

• Zwolle
• €3,500 to €4,700 per month
• Customer Success