Danish-Speaking Enterprise CS Manager | Hybrid & High-Impact

Hibob Inc.; Amsterdam; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Company share options plan

Annual wellness benefits

Hybrid working from day one

Work from home setup allowance

Remote work for up to two months after

Bob Balance Days

Job summary

HiBob is seeking an experienced Enterprise Customer Success Manager to oversee a strategic Benelux portfolio. You’ll partner with senior HR, IT, Finance and leadership to drive measurable business value, adoption across multiple HiBob modules and successful renewals.

You’ll manage 15–20 high-touch Enterprise customers, working closely with Account Managers, Renewal Managers, Product, Professional Services, Engineering and Support to ensure long-term success. Flexible hybrid work from Amsterdam.

Qualifications

• Extensive Enterprise Customer Success or strategic SaaS account management experience.
• Experience managing large, complex Enterprise customers (15–20).
• Strong commercial acumen with renewals, retention and growth experience.
• Experience engaging with CHROs, CIOs, CFOs and senior leaders.
• Fluent in English and Danish (written and spoken).
• Based in the Netherlands and able to travel across Benelux.

Responsibilities

• Own a strategic portfolio of Enterprise customers across Benelux with executive stakeholders.
• Build and execute tailored Success Plans aligned to goals, adoption and outcomes.
• Lead Executive Business Reviews and roadmap conversations with senior stakeholders.
• Develop multi-threaded relationships across HR, IT, Finance, Procurement and leadership.
• Monitor health, usage and engagement data to identify risks and opportunities.
• Develop risk mitigation plans to improve retention and long-term success.
• Drive adoption by aligning HiBob capabilities to customer priorities.
• Support renewal planning and value-led expansion opportunities.

Skills

Enterprise Customer Success

Strategic SaaS Account Management

Executive stakeholder management

Renewals &Retention

Data-driven decision making

AI & automation tools

Cross-functional collaboration

Tools

Gainsight

Totango

Vitally

Planhat

Job description

HiBob is seeking an experienced Enterprise Customer Success Manager to oversee a strategic Benelux portfolio. You’ll partner with senior HR, IT, Finance and leadership to drive measurable business value, adoption across multiple HiBob modules and successful renewals.

You’ll manage 15–20 high-touch Enterprise customers, working closely with Account Managers, Renewal Managers, Product, Professional Services, Engineering and Support to ensure long-term success. Flexible hybrid work from Amsterdam.