Senior Enterprise CSM - Benelux (Strategic Accounts)

Mosaic.tech; Netherlands; On-site; EUR 90,000 - 140,000; Full time

Job summary

HiBob is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of strategic Enterprise customers across the Benelux region. You will partner with senior stakeholders to help customers realise measurable business value from HiBob, maximise adoption across products, and drive renewals and expansion.

The role requires managing ~15–20 high‑touch accounts, collaborating with cross‑functional teams, and delivering executive‑level guidance to ensure long‑term success and

Qualifications

• Experience in Enterprise Customer Success or Strategic SaaS Account Management.
• Proven ability to manage large, strategic portfolios with executive stakeholders.
• Strong track record in renewals, retention and customer growth.
• Experience using health/data to drive adoption and risk mitigation.
• Fluency in Danish and English (written and spoken).

Responsibilities

• Own a strategic portfolio of Enterprise customers across the Benelux region.
• Build and execute tailored Success Plans aligned to customer goals and outcomes.
• Lead Executive Business Reviews (EBRs) and road mapping conversations with senior stakeholders.
• Develop multi-threaded relationships across HR, IT, Finance and leadership to maximise value.
• Monitor customer health and product usage to identify risks and opportunities.
• Drive adoption across HiBob’s product suite aligned to customer priorities.
• Support renewal planning and value-led expansion opportunities.
• Represent customer voice internally with Product, Engineering, Marketing and Support teams.

Skills

Enterprise Customer Success

Strategic SaaS Account Management

Executive stakeholder management

Renewals & expansion

Data-driven decisions

Danish & English fluency

Tools

Gainsight

Totango

Vitally

Planhat

Job description

HiBob is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of strategic Enterprise customers across the Benelux region. You will partner with senior stakeholders to help customers realise measurable business value from HiBob, maximise adoption across products, and drive renewals and expansion.

The role requires managing ~15–20 high‑touch accounts, collaborating with cross‑functional teams, and delivering executive‑level guidance to ensure long‑term success and