Strategic Customer Success Director - Global Audit Networks

Datasnipper; Amsterdam; Hybrid; EUR 140,000 - 190,000; Full time

Benefits offered by this job

Equity

Pension plan

28 vacation days

Hybrid in Amsterdam

Lunch program

NS card

International team

Company events

Wellbeing OpenUp

Job summary

DataSnipper is seeking a Director of Customer Success to lead our most strategic client portfolio, including the Big 4 and global firms. You will build and mentor a team of 6 Senior CSMs, own the strategic direction, and shape CS methodology for a high-impact segment.

You will drive health, adoption and value across networks, manage executive relationships at C-suite/partner levels, and partner with Product and GTM to influence roadmap. This is a hybrid role based in Amsterdam.

Qualifications

• 8+ years in Customer Success or B2B SaaS.
• At least 5 years in people leadership.
• Proven track record managing enterprise accounts.

Responsibilities

• Lead and develop a team of 6 Senior CSMs.
• Own strategic account roadmap across top audit networks.
• Define CS methodology and scalable operating model.
• Drive health, adoption and value metrics.
• Collaborate with Product and GTM to influence roadmap.

Skills

Leadership

Executive presence

CS strategy

Global accounts

Job description

DataSnipper is seeking a Director of Customer Success to lead our most strategic client portfolio, including the Big 4 and global firms. You will build and mentor a team of 6 Senior CSMs, own the strategic direction, and shape CS methodology for a high-impact segment.

You will drive health, adoption and value across networks, manage executive relationships at C-suite/partner levels, and partner with Product and GTM to influence roadmap. This is a hybrid role based in Amsterdam.