Director of Customer Success (Strategic Accounts)

Datasnipper; Netherlands; On-site; EUR 150,000 - 210,000; Full time

Job summary

DataSnipper is seeking a Director of Customer Success to lead our most strategically significant customer portfolio from the Netherlands. You will own the success strategy, adoption, and health of DataSnipper’s top audit networks and lead a team of 6 Senior Customer Success Managers dedicated to this segment.

This senior role sits at the intersection of health and adoption outcomes, commercial retention, and executive relationship management.

Qualifications

• 8+ years in Customer Success, Account Management, or similar, with leadership experience.
• Experience with enterprise accounts in professional services, audit, finance, or accounting tech is a strong plus.
• Strong executive presence with ability to engage C-suite and partners.

Responsibilities

• Lead, coach and develop a team of 6 Senior Customer Success Managers.
• Own the roadmap and priorities for the strategic segment across top audit networks.
• Shape and own the CS strategy, methodology, and operating model for the segment.
• Drive health, adoption and value metrics across the portfolio and manage risk with stakeholders.
• Partner with Product and GTM to influence roadmap and go-to-market.

Skills

Executive leadership

Strategic account management

Cross-functional collaboration

People leadership

Executive presence

Job description

• We are looking for a Director of Customer Success to lead our most strategically significant customer portfolio
• You will own the success strategy, adoption & health of DataSnipper’s 9 largest global audit networks — including the Big 4 and major international firms — and lead a team of 6 Senior Customer Success Managers dedicated to this segment
• This is a senior leadership role that sits at the intersection of health and adoption outcomes, commercial retention and growth, executive relationship management and CS strategy
• You will set the direction for how DataSnipper engages with its most influential customers, shape our CS methodology for the strategic segment, and serve as the internal voice of the world’s top audit firms. You will report directly to the VP of Customer Success
• Team Leadership and Management:
• Lead, manage, coach and develop a team of 6 Senior Customer Success Managers
• Own the team’s roadmap and prioritization, ensuring focus on the accounts & opportunities that represent the across the strategic segment
• Strategic Account Ownership:
• Shape & own the strategic direction of key customer global relationships across the world’s top audit firms
• Build and maintain executive-level relationships at C-suite and partner level, ensuring tangible outcomes across major stakeholders and leading executive business reviews
• CS Methodology and Operating Model:
• Set the CS methodology direction for the strategic segment and shape the operating model — including playbooks, tooling, and internal processes — ensuring they scale with the business
• Drive execution excellence across the portfolio; align operating cadence and team accountability to business outcomes
• Customer Health, Adoption, and Value:
• Shape health and value frameworks for the strategic segment; use portfolio-level insight to influence GTM strategy, product priorities, and risk forecasting
• Define and monitor adoption, retention and growth metrics across accounts — proactively identifying risk and driving value realization conversations with each network
• Cross-functional Influence:
• Partner with Product and GTM to translate strategic customer insight into roadmap influence and go-to-market positioning
• Act as the internal voice of the strategic customer — representing the needs of the world’s top audit networks in product, pricing, and partnership discussions

Proven track record managing complex, high-value enterprise accounts — ideally in professional services, audit, finance, or accounting technologyExperience working across global, distributed teams and navigating complexity across regions and time zonesStrong executive presence with the ability to build and sustain relationships at C-suite and partner level inside large, matrixed organizationsDemonstrated ability to shape CS strategy, methodology, and operating models — not just execute existing playbooks8+ years of experience in Customer Success, Account Management, or a closely adjacent role within B2B SaaS, with at least 5 years in a people leadership capacityExperience in audit, finance, or accounting technology is a strong plus