Strategic Account Partner (Remote) | Growth & Upsell Lead

DOMAINE; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Healthcare with Dental & V

Retirement savings plan with employer

Competitive PTO

Flexible working schedule

Remote-first culture

Home office stipend

Apple gear

Continued education

Job summary

Domaine, the world’s largest independent Shopify design and development partner, is hiring an Account Manager to champion enterprise and mid‑market client success. You will bridge sales and production, drive upsells, and lead regular client check‑ins to ensure satisfaction and project health through launch.

This remote‑first role requires superb communication, strategic thinking, and a proactive mindset to grow long‑term partnerships with Domaine’s mid to large clients around the globe.

Qualifications

• Excellent communication, public speaking, and customer service skills.
• A passion for people, digital platforms and ecommerce.
• Good technical skills and familiarity with the fundamentals of web development.
• Familiarity with web design and usability best practices and trends.
• Comfortable working in Google Apps, Microsoft Office, Figma and Hubspot.
• Able to learn other tools (Jira, Slack, Teamgantt).
• Positive attitude and proactive ownership of tasks.
• Excellent written and verbal communication skills; able to express ideas clearly.

Responsibilities

• Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells.
• Identify new client opportunities and act as liaison to pitch clients on such opportunities.
• Work with the production teams to appropriately resource client needs.
• Collaborate with production teams to develop strategic briefs aligned with client goals.
• Collaborate on and run Growth Councils.
• Communicate strategy and review concepts with design and production teams.
• Present upsell opportunities to clients.
• Escalate and resolve production concerns to the client.
• Identify and mitigate project risks in collaboration with the production team.
• Ensure objectives and project goals are clearly articulated to all stakeholders.
• Monitor risks and scope creep and propose preemptive solutions.
• Identify latent client needs and align solutions with future objectives.
• Travel to company and client locations may be required.

Skills

Excellent communication

Public speaking

Customer service

Digital platforms / ecommerce

Web development basics

Google Apps

Microsoft Office

Figma

HubSpot

Jira

Slack

TeamGantt

Positive attitude

Time management

Tools

Google Apps

Microsoft Office

Figma

HubSpot

Jira

Slack

TeamGantt

Job description

Domaine, the world’s largest independent Shopify design and development partner, is hiring an Account Manager to champion enterprise and mid‑market client success. You will bridge sales and production, drive upsells, and lead regular client check‑ins to ensure satisfaction and project health through launch.

This remote‑first role requires superb communication, strategic thinking, and a proactive mindset to grow long‑term partnerships with Domaine’s mid to large clients around the globe.