Strategic Account Manager II: Growth & Retention

Blackhawk Network (BHN) Europe; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave + holiday pay

Hybrid work in Amsterdam

Pension plan

Travel expense reimbursement

Team activities

Wellbeing resources

Recognition program

Job summary

Blackhawk Network Europe is seeking an experienced Account Manager to lead client relationships across our BHN portfolio in the Netherlands and beyond. You will collaborate with internal teams to ensure delivery excellence, retain clients, and expand business through upsell of BHN services.

The role emphasizes strategic account planning, cross-functional coordination, and regular performance reviews with clients to drive revenue growth while maintaining high customer satisfaction.

Qualifications

• Experience managing client accounts and relationships.
• Strong communication skills in English; Dutch language skills preferred.
• Campaign management and data analysis experience.
• Excellent organisational and project management skills.
• Attention to detail with strong problem-solving ability.
• Experience presenting and hosting client sessions.
• Strong commercial and financial acumen.
• Excellent negotiation and influencing skills.
• Ability to work independently and manage multiple stakeholders.
• Thrives under pressure with customer-service orientation.

Responsibilities

• Day to day management of ongoing client accounts/programmes and building strong client relationships.
• Develop account strategy to ensure retention and growth of clients.
• Identify opportunities for expansion through cross-sell and new business proposals.
• Own account development plans and ensure delivery excellence.
• Improve profitability by understanding programme economics and billing.
• Coordinate marketing strategies with partners and ensure post-campaign analysis.

Skills

Account management

Stakeholder management

Campaign management

Data analysis

Dutch speaker

Communication

Negotiation

Problem solving

Attention to detail

Presentation

Tools

CRM software

Job description

Blackhawk Network Europe is seeking an experienced Account Manager to lead client relationships across our BHN portfolio in the Netherlands and beyond. You will collaborate with internal teams to ensure delivery excellence, retain clients, and expand business through upsell of BHN services.

The role emphasizes strategic account planning, cross-functional coordination, and regular performance reviews with clients to drive revenue growth while maintaining high customer satisfaction.