Account Manager II — Growth & Retention (Hybrid, EMEA)

FyrFly Venture Partners; Amsterdam; Híbrido; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 25 days + 8% holiday

Pension 3.2%

Hybrid work in Amsterdam

Travel expense reimbursement

Team building events

Wellbeing resources

Recognition program

Bicycle lease

Descripción de la vacante

Blackhawk Network in Amsterdam seeks an Account Manager II to manage client portfolios, build strong relationships, and drive retention and growth. You will coordinate with internal teams to deliver benefits and engagement solutions while identifying opportunities to expand services.

The role requires experience in account management, strong communication, and financial acumen to lead reviews and improve profitability. Hybrid work arrangement in the Netherlands is offered.

Formación

• Experience in Account Management and managing client relationships.
• Campaign management and data analysis experience.
• Excellent written and verbal communication in English and Dutch.

Responsabilidades

• Day to day management of ongoing client accounts and programmes, building strong client relationships.
• Develop account strategy to ensure retention and growth.
• Identify opportunities for expansion through cross-sell and new proposals.
• Own account development plans and ensure delivery excellence, resolving issues.
• Understand profitability and take actions to improve it.
• Develop marketing strategies with partners and ensure post-campaign analysis and billing.
• Weekly reporting on sales performance and targets.
• Lead regular client reviews to ensure satisfaction and opportunities for evolution.
• Collaborate with internal teams on product onboarding for retailers.
• Identify risks and take corrective action to mitigate them.
• Manage invoicing and forecasting systems as needed.

Conocimientos

Account management

Client management

Campaign management

Data analysis

Dutch speaker

Communication skills

Organizational skills

Attention to detail

Presentation skills

Commercial acumen

Negotiation

Independence

Customer service

Descripción del empleo

Blackhawk Network in Amsterdam seeks an Account Manager II to manage client portfolios, build strong relationships, and drive retention and growth. You will coordinate with internal teams to deliver benefits and engagement solutions while identifying opportunities to expand services.

The role requires experience in account management, strong communication, and financial acumen to lead reviews and improve profitability. Hybrid work arrangement in the Netherlands is offered.