Store Director

OBM CONSULTANCY; Rotterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

OBM Consultancy partners with a world-renowned luxury Maison to recruit a Store Manager for its boutique in Rotterdam. You will act as brand ambassador, lead the store’s commercial, operational and people performance, and coach the team to deliver an exceptional client experience.

You will identify business opportunities, drive CRM initiatives, and collaborate with Head Office and the de Bijenkorf team to strengthen the Maison’s presence, loyalty and growth.

Qualifications

• Minimum 8 years of retail experience with significant management responsibility.
• Strong understanding of the luxury sector and exceptional customer service standards.
• Proven ability to lead, coach and develop a team.

Responsibilities

• Client and Business Development: Optimise the store’s commercial performance and develop the store’s business by increasing sales and launching products.
• Store Operations: Oversee store operations, ensure policies are followed and monitor expenses and risk management.
• Team Management and Development: Develop managers and staff, recruit talent, set targets and maintain a positive team environment.
• Selling and Floor Leadership: Lead by example on the sales floor, provide constructive feedback and represent the Maison at events.

Skills

Store management

Luxury retail

Team leadership

Customer service

Job description

Job Description

OBM Consultancy is partnering exclusively with a world-renowned luxury Maison to recruit a Store Manager for its boutique within de Bijenkorf in Rotterdam. As Store Manager, you will serve as an ambassador for the brand and lead the store’s commercial, operational and people performance.

Through inspiring, hands-on leadership and coaching, you will develop the store team and support them in building sustainable client relationships. You will ensure that every client receives an exceptional experience aligned with the Maison’s standards.

You will identify business opportunities and implement the appropriate actions to achieve the store’s objectives. You will also be directly accountable for business development, store operations and budget management, working closely with the Maison’s Head Office and the de Bijenkorf team.

Key Responsibilities

Client and Business Development

• Optimise the store’s commercial performance.
• Develop the store’s business by increasing sales, minimising losses and supporting product launches in line with company objectives.
• Maximise the potential of all product categories and universes within the store.
• Build client loyalty by planning and delivering CRM events and initiatives in partnership with Head Office.
• Establish and maintain a strong client-centric culture across the store.
• Monitor the competitive landscape and market trends, identifying opportunities for business development and improvement.
• Build strong relationships with the de Bijenkorf team to support the boutique’s visibility, client engagement and commercial performance.

Store Operations

• Oversee all store operations, ensuring daily activities are conducted in accordance with company procedures and applicable department store requirements.
• Ensure company policies, standards and procedures are consistently implemented and maintained.
• Identify and implement opportunities to improve operational efficiency and productivity.
• Monitor controllable expenses and oversee loss prevention, asset protection, risk management and budget control.
• Oversee store security and health and safety requirements in coordination with the relevant de Bijenkorf teams.
• Manage relationships and contracts with external suppliers where applicable.

Team Management and Development

• Develop managers and team members to ensure the delivery of an exceptional client experience.
• Identify, recruit and develop talent, building succession plans for key positions.
• Translate strategic and commercial goals into clear individual actions and objectives.
• Set team and individual targets and monitor performance.
• Provide visible leadership and create a positive, engaged and motivated team environment.
• Ensure all HR policies and procedures are implemented and resolve employee matters appropriately.

Selling and Floor Leadership

• Act as a role model on the sales floor, identifying and maximising business opportunities.
• Provide consistent, constructive and actionable feedback to the team.
• Serve as an ambassador for the Maison.
• Represent the Maison at public events, in-store activations and other activities that promote its image and products.

Profile

• At least eight years of retail experience, including extensive management responsibility.
• Strong understanding of the luxury sector and exceptional customer service standards.
• Proactive and results-driven, with initiative and commercial creativity.
• Excellent communication, interpersonal and networking skills.
• Proven ability to lead, coach and develop a team.
• Strong reporting, analytical and organisational capabilities.
• Autonomous, self-motivated and adaptable.