Splunk Customer Success Specialist - Adoption & Health

Cisco Systems, Inc; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Cisco Systems in Amsterdam is seeking a Customer Experience specialist to advise on the health of Splunk Enterprise and Splunk Cloud for enterprise customers. You will guide onboarding, enablement planning, and run workshops to maximize platform usage and value.

Collaborating with Technical Support, Professional Services, Sales, Product Management, and Engineering, you will translate customer needs into actionable insights and help drive successful outcomes across the lifecycle.

Qualifications

• 3+ years in technical support or related enterprise-facing roles.
• 3+ years in an enterprise customer-facing role.
• Working knowledge of the Splunk Core Platform.
• Experience with customer escalations, account management, and project coordination.
• Experience with IT operations and technical infrastructure.

Responsibilities

• Advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments.
• Deliver onboarding guidance, enablement planning, and customer workshops.
• Monitor customer environment health and conduct diagnostic health checks.
• Partner with internal teams to manage escalations, upgrades, and workload optimization.
• Participate in sales QBRs to review service levels and usage metrics.

Skills

Technical support

Customer-facing

Account management

Project coordination

IT operations

Enterprise software

Job description

Cisco Systems in Amsterdam is seeking a Customer Experience specialist to advise on the health of Splunk Enterprise and Splunk Cloud for enterprise customers. You will guide onboarding, enablement planning, and run workshops to maximize platform usage and value.

Collaborating with Technical Support, Professional Services, Sales, Product Management, and Engineering, you will translate customer needs into actionable insights and help drive successful outcomes across the lifecycle.