Splunk Customer Success Lead — Adoption & Health Expert

Cisco Systems, Inc; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Cisco Systems, Inc. in Amsterdam seeks a Customer Experience specialist to advise customers on the health and adoption of Splunk Enterprise and Splunk Cloud. You will guide onboarding, enablement planning, and run customer workshops to optimize platform usage.

You'll monitor environment health, manage escalations, and collaborate with cross-functional teams to drive successful outcomes. Travel 20-30% is expected.

Qualifications

• 3+ years in technical support, technical account management, professional services, or related fields.
• 3+ years in an enterprise customer-facing role.
• Working knowledge of Splunk Core Platform.
• Experience with customer escalations and project coordination.
• Experience with IT operations and technical infrastructure.

Responsibilities

• Advise customers on the technical health of their Splunk environments to support adoption and value realization.
• Deliver onboarding guidance, enablement planning, and customer workshops.
• Monitor environment health by reviewing cases, outages, critical issues, and ongoing projects.
• Partner with internal teams to manage escalations, upgrades, and workload optimization.

Skills

Technical support

Account management

Project coordination

Splunk Core Platform

Enterprise customer-facing

Tools

Splunk Architect Certification

Job description

Cisco Systems, Inc. in Amsterdam seeks a Customer Experience specialist to advise customers on the health and adoption of Splunk Enterprise and Splunk Cloud. You will guide onboarding, enablement planning, and run customer workshops to optimize platform usage.

You'll monitor environment health, manage escalations, and collaborate with cross-functional teams to drive successful outcomes. Travel 20-30% is expected.