Specialist Customer Operations, German Speaker

NL01 Movado Group Nederland B.V.; Rijswijk; Hybrid; EUR 48,000 - 64,000; Full time

Benefits offered by this job

8% holiday allowance

5% pension contribution

Hybrid working

25 vacation days

Work from Anywhere in Europe (4 weeks)

Employee discount

Long Service Awards

Job summary

Movado Group Nederland B.V. is seeking a Customer Operations Specialist to support German wholesale, travel-retail and distributor partners. You will join a central European team collaborating with Sales, Marketing and Finance to ensure a smooth order-to-cash experience.

The role requires 3–4 years in a similar operation, strong German and English communication, and proficiency with SAP and Excel. Hybrid work is offered, with 3 days in the office.

Qualifications

• Fluent written and spoken German and English.
• 3–4 years’ experience in customer operations or order-to-cash in a B2B setting.
• Strong relationship-building across teams and regions.

Responsibilities

• Manage a portfolio of German wholesale, travel-retail and distributor accounts ensuring smooth order-to-cash operations.
• Collaborate with Sales, Marketing, Master Data and Warehouse for onboarding, orders, returns and invoices.
• Monitor order flow, backlog and deliveries; coordinate with warehouse for timely shipments.
• Use B2B portal and ERP system (SAP preferred) to process orders, credits/debits and maintain records.
• Generate regular sales and order reports; contribute to process improvements.

Skills

German language

English language

Excel

ERP experience (SAP)

Tools

SAP

Job description

About the role

We’re looking for a motivated and service-minded Customer Operations Specialist to support our German wholesale, travel retail, and distributor partners. You’ll join our central Customer Operations team for Europe, working closely with Sales, Marketing, Finance, Master Data, Tax, Warehouse and Business Analytics to ensure a smooth and reliable order-to-cash experience for your customer base.

Stellenbeschreibung Wir suchen eine motivierte und serviceorientierte/n Customer Operations Spezialist, der/die unsere deutschen Großhandelspartner unterstützt. Als Teil unseres zentralen Customer-Operations-Teams für Europa wirst du eng mit den Bereichen Sales, Marketing, Buchhaltung, Stammdaten, Warenlager und Business Analytics zusammenarbeiten, um einen reibungslosen und zuverlässigen Order-to-Cash-Prozess für deinen Kundenstamm sicherzustellen.

About Movado B.V.

One of the world’s premier watchmakers, our client designs, sources and distributes multiple brands in the Watch and Jewelry segments worldwide.

Über Movado B.V. Als einer der weltweit führenden Uhrenhersteller entwerfen, beziehen und vertreiben wir mehrere Marken im Uhren- und Schmucksegment.

What you’ll do

• Manage a portfolio of German wholesale, travel-retail and distributor accounts, ensuring smooth order-to-cash operations.
• Collaborate with Sales, Marketing, Master Data and Warehouse teams for on-boarding customers, processing orders, returns and invoices.
• Monitor order flow, backlog and deliveries — coordinating with warehouse to make sure orders ship on time.
• se our B2B portal and ERP system (SAP preferred) to process orders, credits/debits and maintain accurate records.
• Help generate regular sales and order reports, and contribute to continuous improvement projects as needed.

Deine Aufgaben

• Eigenständige Betreuung eines festen Portfolios deutscher Großhandelskunden und Gewährleistung eines reibungslosen Order-to-Cash-Ablaufs.
• Enge Zusammenarbeit mit dem Sales, Marketing, Stammdatenmanagement und Logistikteam – um die Kundenanlage zu betreuen, Bestellungen zu bearbeiten, Retouren zu organisieren und Rechnungen auszustellen.
• Fortlaufende Kontrolle des Auftragsstatus, offenen Aufträge und Lieferungen sowie Abstimmung mit dem Lager, um termingerechte Auslieferungen sicherzustellen.
• Nutzung unseres B2B-Portals und ERP-Systems (SAP) zur Abwicklung von Bestellungen, Gutschriften/Belastungen und zur Pflege korrekter Daten.
• Regelmäßiges Reporting zu Verkaufs- und Auftragszahlen sowie Beteiligung an Prozessoptimierungsinitiativen.

About you

• Strong written and verbal communication skills in German and English; 3–4 years’ experience in a similar customer operations or order-to-cash role, ideally in a B2B environment.
• Detail-oriented, organised, and driven to deliver excellent service.
• Skilled in building relationships across teams and regions.
• Experience managing orders and backlogs in an ERP system (SAP preferred).
• Confident with Excel and comfortable working in a fast-paced, collaborative environment.

Dein Profil

• Sehr gute schriftliche und mündliche Deutsch- und Englischkenntnisse; zusätzliche europäische Sprachkenntnisse gelten als Pluspunkt.
• 3–4 Jahre Erfahrung in einer vergleichbaren Customer-Operations- oder Order-to-Cash-Rolle, idealerweise in einem dynamischen B2B-Umfeld.
• Detailorientiert, gut organisiert und engagiert, mit dem Ziel, exzellente Kundenbetreuung zu leisten und Abläufe reibungslos zu gestalten.
• Vernetzt Teams und Standorte für effektive Zusammenarbeit.
• Erfahrung in der Abwicklung von Bestellungen und Auftragsrückständen über ein ERP-System (t SAP bevorzugt).
• Gute Excel Kenntnisse und erfahren in einem agilen und teamorientierten Arbeitsumfeld zu arbeiten.
• Anpassungsfähig und sicher im Umgang mit wechselnden Prioritäten in einem dynamischen, schnelllebigen Arbeitsumfeld.

What we offer

• 8% holiday allowance and 5% pension contribution
• Hybrid working (3 days in office).
• 25 vacation days plus public holidays.
• 4 weeks Work from Anywhere in Europe Employee discount Long Service Awards.

Was wir bieten

• Attraktives Vergütungspaket: 8% Urlaubsgeld und 5% Rentenbeitrag (geteilt).
• Hybrides Arbeiten: 3 Tage im Büro pro Woche.
• 25 Urlaubstage plus gesetzliche Feiertage.
• Karrieremöglichkeiten innerhalb unserer wachsenden globalen Organisation.
• Attraktiver Mitarbeiterrabatt und Long Service Awards.

Movado Group, Inc. is an equal opportunity employer.

It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

Movado Group was originally created in 1961 as the North American Watch Company. Its founder, Gedalio Grinberg, was a refugee from Cuba who quickly became a legend in the watch industry. Pioneering the luxury watch business, Grinberg gained acclaim through his many widespread accomplishments, including his contribution to building the Piaget brand, the rescue and revitalization of the Movado brand and his efforts to rally Swiss forces during the quartz crisis of the 1970s. Gedalio Grinberg laid the foundation for what has become, under the successful leadership of his son, Efraim Grinberg, a $500+ million watch company. Today, Movado Group is a major player in the watch industry worldwide, offering exciting career opportunities and a strong portfolio of ten widely respected brands: Movado, EBEL, Concord, MVMT, Olivia Burton, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches and Calvin Klein Watches. As our brands expand globally, our employees continue to enjoy the rich experience of a small company environment, with hands‑on involvement and exposure to many different aspects of the business. From Product Development to Supply Chain operations, our employees can learn the inner workings of the industry, while growing within the organization. We currently owned and operate over 50 Movado Company Stores that offer exceptional value on products from all our fine watch brands. With strategic locations nationwide, this retail division supports our brand image and increases sales for our company. A successful global corporation, Movado Group employs over 1,100 people worldwide. Our corporate headquarters are in Paramus, New Jersey. We have manufacturing facilities in Switzerland and the Far East, and regional offices in France, Germany, the United Kingdom, China including Hong Kong. We enjoy a strong international presence as a leader in the watch industry.