Boutique Manager - Amsterdam (f/m/x)

BREITLING; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Work from home

Watch to wear / watch to buy program

Development opportunities

Culture of feedback

Job summary

Breitling in Amsterdam is seeking an experienced luxury retail leader to join our Amsterdam Boutique. You will act as Brand Ambassador, building a loyal client base and driving exceptional service in line with our heritage of Swiss watchmaking.

Fluent English and Dutch, a track record of coaching sales teams, and strong clienteling skills are essential. You will collaborate with management to monitor KPIs, manage inventory, and deliver premium experiences that reflect Breitling's values.

Qualifications

• 6+ years of experience in luxury retail with at least 3 years in a supervisory or manager role.
• Deep understanding of luxury clienteling with proven ability to build long-term customer relationships.
• Experience leading sales teams to exceed goals and provide exceptional service.
• Boutique operations knowledge including inventory management and merchandising.
• Strong commercial mindset with ability to analyze sales KPIs.
• Fluent in English and Dutch.

Responsibilities

• Act as a true Brand Ambassador as part of a highly motivated team.
• Develop and retain a loyal clientele using CRM tools (Salesforce).
• Support in executing boutique events in an inclusive atmosphere.
• Identify improvement areas by understanding customer needs and market trends.
• Guarantee impeccable aftersales service in line with brand standards.
• Translate business goals into team and individual targets.
• Assess and monitor daily performance.
• Monitor sales trends of allocated products using defined tools, timeframes, and methods defined by management.
• Coach and mentor the team to improve performance.

Skills

Luxury retail

Team leadership

Clienteling

English & Dutch fluency

Job description

We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury - powered by passionate teams around the world.

Join our vibrant team in Amsterdam Boutique and be part of something extraordinary!

Your contribution:

• You will act as a true Brand Ambassador being an integral part of a highly motivated team
• You will build, develop and retain a loyal clientele by leveraging all customer relationship tools (CRM tool: Salesforce)
• You will support in executing smart boutique events in an inclusive atmosphere
• You will identify areas of improvement by understanding customer needs, and following market trends
• You will guarantee an impeccable after sales service in line with company standards
• You will translate business goals into achievable team and individual targets
• You will assess and monitor the daily performance
• You will support with monitoring sales trends of allocated products through tools, timeframes, and methods defined by management
• You will be managing the team performance through coaching and mentoring

You will fit well to our squad if:

• You have 6+ years of experience in luxury retail, with at least 3 years in a supervisory or manager role, preferably in high-end watchmaking or fine jewelry
• You have a deep understanding of luxury clienteling, with a proven ability to build and maintain long-term relationships with customers
• You have experience in team leadership, motivating and developing sales associates to consistently exceed sales goals and deliver exceptional customer service
• You are skilled in boutique operations, including inventory management, visual merchandising, and aftersales service coordination
• You have a strong commercial mindset, able to analyze sales KPIs, optimize performance, and contribute to strategic planning in line with brand values
• You are fluent in English and Dutch

At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued.

We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:

• Work from home (depending on position requirements)
• Watch to wear / watch to buy program
• Development opportunities
• Culture of feedback

Our values:

• Entrepreneurship - We take ownership, act with agility, and dare to challenge the status quo.
• Performance - We strive for excellence and deliver with impact, precision, and passion.
• Innovation - We embrace creativity and continuously push boundaries to shape the future.
• Care - We look after our people, our clients, and our planet, with respect and responsibility.

We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.

Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.